Operations-Quality Manager

Pacific West Site Services, Inc.; Houston (TX); On-site; USD 85,000 - 90,000; Full time

Job summary

Pacific West Site Services, Inc. in Houston seeks an Operations-Quality Manager to coordinate and direct operations, budgeting, vendor and customer relations, and to develop effective quality control processes. The role requires leading quality initiatives and ensuring compliance with regulatory standards across contracts.

You will drive continuous improvement, supervise schedules and resources, and foster strong teamwork to meet client expectations and safety requirements. Travel as needed.

Qualifications

• A.A. degree with 2+ years of experience or equivalent education.
• Bilingual a plus.
• Strong verbal and written communication skills.

Responsibilities

• Devise and review specifications for products or processes to ensure quality control.
• Ensure quality management systems conform to regulatory requirements.
• Oversee inspection of materials to ensure they meet requirements.
• Monitor internal processes for quality standards.
• Keep up on standards, regulations and news related to quality.
• Develop work schedules to ensure adequate service.
• Prepare schedules for service personnel and assign routes.
• Inspect and evaluate establishment for program compliance (safety, quality, service).
• Audit and maintain inventory supplies and equipment.
• Investigate and promote improved equipment and methods.
• Review customer requests to address service issues with management.
• Assist with budgets, plans and schedule modifications.
• Coordinate program specifications and contracts documentation.
• Collect data for estimates, labor hours, and expenses.
• Maintain a safe work environment and ensure regulatory compliance.
• Direct supervisory management for facilities programs.
• Communicate with customers, clients, employees, and subcontractors.
• Support training for new hires on quality expectations and systems.

Skills

Verbal communication

Written communication

Project management

Planning

Coaching

Training

Customer service

Time management

Education

A.A. Degree

Tools

Microsoft Office

Job description

Title

Operations-Quality Manager

Job Description

Compensation: $85,000-$90,000 per year

Job Overview

The Operations Quality Manager will be responsible for coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities. The individual will be responsible for developing effective quality control processes.

Roles & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Devise and review specifications for products or processes to ensure effective quality control
• Ensure SBM's quality management systems conforms to all regulatory/legal requirements
• Oversee inspection of materials to ensure they meet requirements
• Monitor internal processes for quality standards
• Keep up on standards, regulations/laws, issues, and news with respect to product and service quality
• Develop work schedules to ensure adequate service
• Prepare schedules for service personnel, assigns personnel to routes
• Inspect and evaluate physical condition of establishment for program compliance, i.e. safety, quality, and service
• Audit and maintain inventory supplies and equipment
• Investigate and promote improved equipment and methods
• Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
• Implement organization policies and goals
• Facilitate budget requests to identify areas in which reductions can be made
• Assist with plans, budgets, and schedule modifications including cost estimates bid sheets and contracts
• Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements
• Assist with coordination of program specifications, requirements for proposals and contracts, and associated documents
• Collect data for preparing estimates, labor hours, expenses, and other metrics
• Maintain a safe work environment for self and employees
• Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Direct supervisory management engaged in support of facilities programs
• Act as liaison between company, customers, clients, employees, and subcontractors
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees
• Assist with human resource concerns and issues
• Support compliance training for new hires and sustaining management/associates on quality expectations and systems.

The ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions of this position. Some travel may be required for this position

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/ or Experience

A.A. Degree required with 2+ years of experience, or equivalent combination of education and experience

Certificates, Licenses, Registrations

• CPR/AED/First Aid certification a plus
• A valid driver's license may be required for this position based on business needs. Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements
• Completed all safety and task training certification
• May be required to be forklift certified

Knowledge, Skills, and Abilities

• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills
• Knowledge of cleaning methods and equipment and willing to share with team
• Knowledge of the upkeep and care of the cleaning equipment
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills
• Knowledge of Microsoft Office and computer skills
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public

Supervisory Responsibilities

Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing c