Operations & Quality Assurance Associate

Brilliant Earth; Secaucus (NJ); On-site; USD 57,859,000 - 63,370,000; Full time

Benefits offered by this job

Career Growth

Diverse, mission-minded team

Lifestyle Spending Account

Continued Education

Employee Discounts

Mental Wellness Perks

Giving Back and Volunteer Opportunites

Medical, Dental, and Vision

401k match

Paid Time Off

Parental Leave

Disability and Life insurance

Job summary

Brilliant Earth is seeking an Operations Assistant to join our Secaucus team. You will support product data entry, QA checks, and order readiness while collaborating with cross-functional teams to ensure top-quality customer experiences.

The role involves high-volume data tasks and a strong emphasis on accuracy and timeliness. Ideal candidates are detail-focused, driven to exceed goals, and communicate clearly with vendors and teammates.

Qualifications

• Drive to exceed targets and deliver results.
• Attention to detail in a fast-paced environment.
• Clear and concise communication with vendors and teammates.
• Strong collaboration to transform the jewelry industry.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Receive product and enter product details into internal system.
• Perform QA checks on incoming and outgoing product.
• Review orders to ensure readiness for shipping to customers.
• Support customer care via phone and email for product-related escalations.
• Complete high-volume data entry with accuracy within set timeframes.
• Meet goals and targets as assigned by leadership.
• Collaborate with internal teams in a fast-paced environment with attention to detail.

Skills

Goal-driven

Detail-oriented

Communication

Team collaboration

Multi-tasking

Job description

Brilliant Earth is seeking an Operations Assistant to join our Secaucus team. You will support product data entry, QA checks, and order readiness while collaborating with cross-functional teams to ensure top-quality customer experiences.

The role involves high-volume data tasks and a strong emphasis on accuracy and timeliness. Ideal candidates are detail-focused, driven to exceed goals, and communicate clearly with vendors and teammates.