Operations Project Manager|Services

KLA; United States; On-site; USD 167,000 - 285,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Matching

Employee Stock Purchase Program

Tuition reimbursement

Paid time off

Job summary

KLA's Services group in Milpitas, CA seeks a Program Manager to lead strategic programs, partner with cross-functional teams, and drive service-process improvements. The role emphasizes PMP certification, DMAIC/Six Sigma expertise, and strong CRM/enterprise system experience.

The position requires up to 25% travel, manages multiple teams, and focuses on optimizing tools and processes within a global services organization. Primary location: Milpitas, CA.

Qualifications

• PMP certification and process-improvement expertise preferred.
• Experience with CRM, quality control systems, and DMAIC/Six Sigma methodologies.
• Experience with service delivery of capital equipment.
• Experience using AI/LLM tools.

Responsibilities

• Strategic Planning and Execution: develop programs to improve KLA Service processes.
• Cross-Functional Coordination across teams and functions.
• Process Improvement to optimize efficiency and reduce overhead.
• Technology and Tools Optimization with AI tools.
• Program Leadership including scope, schedule, budget, and reporting.

Skills

PMP Certification

CRM experience

DMAIC/Six Sigma

AI/LLM tools

Enterprise systems

Education

Bachelor's degree

Master's degree

Tools

SAP

ECO management

CRM

Job description

Milpitas, California, United States · Ann Arbor, Michigan, United States

$167,400 - $284,600/year

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

• Strategic Planning and Execution: Partner with leadership and cross functional team to develop programs and projects to create and improve KLA Service processes and infrastructure to drive business strategies.
• Cross-Functional Coordination: Coordinate project schedule and strategies with other project owners. Interface with KLA Services functional teams: New Products, Technical Support, Install, Supply Chain, Marketing, Sales, and across KLA’s manufacturing, product divisions, and quality teams.
• Process Improvement: Identify, develop, and implement systems and process improvements to optimize, enhance efficiency, and reduce operational overhead. Conduct end-to-end process modelling, identify improvements, understand dependencies between complex processes and systems, and hand-offs.
• Technology and Tools Optimization: Advocate for and oversee the implementation of AI tools and systems to improve operational efficiency.
• Program and Initiative Leadership: Manage activities for the program project plan, track achievements, create and track critical metrics, managing scope/schedule/budget, and providing structured reporting executive leadership. Work closely with and influencing multi-functional and subject matter experts’ teams.
• Drives organizational change: Act as a change agent, driving process changes across the organization, using change management standards and methodologies.
• Leadership Development: The opportunity for travel domestically and foreign to collaborate with KLA global teams. This candidate will manager 2-3 people as well as cross functional teams.
• Up to 25% travel

Preferred Qualifications

• PMP Certified.
• Experience with Customer Relationship Management, quality control systems, and methodology (DMAIC, Six Sigma).
• Experience with Service delivery of capital equipment.
• Experience with use of AI\LLM tools.
• Exposure to Enterprise Systems CRM, SAP, ECO management.
• Ability to work across multiple time zones with a geographically dispersed team.

Minimum Qualifications

• 5 years of related experience with a bachelor’s degree; or 3 years and a master’s degree; or equivalent work experience

Base Pay Range: $167,400.00 - $284,600.00 Annually

Primary Location: USA-CA-Milpitas-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to:

• participation in performance incentive programs
• medical
• dental
• vision
• life
• other voluntary benefits
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off
• paid company holidays
• family care and bonding leave

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us [e-mail] or at [phone] to request accommodation.

KLA specializes in advanced equipment and services that drive innovation across the electronics industry, enhancing manufacturing processes for wafers, integrated circuits, and printed circuit boards.

Semiconductor Manufacturing Computers and Electronics Manufacturing Manufacturing

3 Technology Dr, Milpitas, California 95035, US