Operations Project Manager

CCM CrossCountry Mortgage, LLC; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Robust benefits package

Job summary

CrossCountry Mortgage, LLC is seeking an Operations Project Manager to independently lead mortgage projects from initiation to implementation. You will work with business stakeholders, internal tech teams, and external vendors to drive successful delivery within SLAs.

Strong mortgage operations knowledge and Jira/story-writing skills are essential. You will contribute to ongoing process improvements, ensure requirements are complete and clear for development, and document decisions and

Qualifications

• 5+ years of experience in mortgage operations including origination, processing, underwriting, closing, and funding.

Responsibilities

• Independently manage assigned projects from initiation through implementation, timelines and deliverables.
• Serve as primary contact for project status and stakeholder communications.
• Lead project meetings, facilitate discussions, and ensure accountability for deliverables.
• Identify risks and issues, propose solutions, and drive project progress toward SLAs.
• Translate business needs into clear Jira stories and acceptance criteria.
• Maintain comprehensive project documentation including Jira tickets, decisions, and dependencies.

Skills

Mortgage operations knowledge

Stakeholder management

Project leadership

Requirements gathering

Documentation & specs

JIRA proficiency

Communication

Analytical problem-solving

Education

PMP certification

Encompass LOS experience

Tools

JIRA

Encompass LOS

Lucidchart

Job description

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Operations Project Manager is responsible for independently leading and managing projects from initiation through implementation, ensuring successful delivery within established service level agreements (SLAs). This role requires strong mortgage industry knowledge to actively contribute to business discussions, identify operational impacts, gather and document requirements, and develop detailed Jira stories and acceptance criteria. The Operations Project Manager serves as the primary point of contact for assigned projects, working directly with business stakeholders, internal technology teams, and external vendors to drive project execution to proactively resolve issues and ensure successful implementation.

Job Responsibilities:

• Independently manage assigned projects from initiation through implementation, taking ownership of project timelines, deliverables, and outcomes.
• Serve as the primary point of contact for assigned projects, maintaining a thorough understanding of business requirements, workflows, decisions, and project status.
• Lead project meetings, facilitate discussions, establish action items, and hold project participants accountable for deliverables.
• Proactively identify risks, resolve issues, and drive projects forward without requiring continuous management direction.
• Proactively identify and elevate project issues, risks, and roadblocks to management in a timely manner, providing recommended solutions, potential impacts, and actionable next steps to support informed decision-making and resolution.
• Establish project scope, objectives, milestones, and expectations with stakeholders, internal technology teams, and external vendors.
• Monitor project progress, manage multiple projects at one time, and ensure completion within established SLAs.
• Gather, analyze, and document detailed business and functional requirements by working directly with stakeholders.
• Translate business needs into clear, actionable Jira stories.
• Ensure requirements are complete, accurate, and understood by internal technology teams, external vendors, and UAT before development begins.
• Maintain sufficient knowledge of project requirements to independently answer questions, clarify expectations, and facilitate issue resolution throughout the project.
• Apply mortgage industry knowledge to actively contribute to project discussions, identify workflow impacts, challenge unclear requirements, and recommend solutions.
• Identify requirement gaps, dependencies, and potential downstream impacts, coordinating with stakeholders to resolve them.
• Maintain accurate and complete project documentation, including Jira tickets, assignments, decisions, dependencies, and status updates.
• Coordinate project activities across business departments, internal technology teams, external vendors, and UAT to ensure successful delivery.
• Manage changes to project scope or requirements, communicate impacts, and maintain alignment among stakeholders.
• Partner with Training to coordinate SOPs, workflow documentation, and company announcements.
• Communicate project status, risks, issues, and decisions to stakeholders and leadership.
• Assist with documentation for audits, reviews, and other business needs.
• Perform other duties as assigned.

Qualifications and Skills:

• 5+ years of experience in mortgage operations including origination, processing, underwriting, closing, and funding.
• Demonstrated experience independently managing projects, leading stakeholder discussions, and driving successful implementations.
• Encompass LOS experience, preferred.
• JIRA experience, preferred.
• PMP certification, preferred.
• Considerable knowledge of mortgage operations, including origination, processing, underwriting, closing, and funding.
• Working knowledge of agency guidelines, mortgage compliance, and disclosure requirements.
• Understanding of complex mortgage workflows to identify downstream impacts, and effectively communicate requirements to technical teams.
• Skill in gathering, analyzing, and documenting business requirements, including functional specifications, stories, and acceptance criteria.
• Analytical and problem-solving skills to identify gaps, evaluate business needs, and recommend solutions.
• Excellent organizational, prioritization, time management, and decision-making skills to work effectively with minimal supervision.
• Effective leadership, executive presence, communication, conflict resolution, and negotiation skills.
• Skill in developing and delivering executive-ready presentations, dashboards, project updates, and visualizations that clearly communicate project status, risks, recommendations, and business impacts to leadership.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Power Point).
• Proficiency in Lucid Chart.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics").

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.

The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government.

To verify licensing, please visit www.NMLSConsumerAccess.org.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, and new postings that might interest you! Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Thanks for your interest in working on our team!