Operations Project Analyst

Citi; New York (NY); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Citi in Bogotá, Colombia seeks an Operations Project Analyst responsible for coordinating operational readiness and supporting core program deliverables across Global, Regional, and Local Operations. The role requires strong data analysis and cross-functional collaboration.

Ideal candidates have 2–5 years of relevant experience, proven process improvements, and bilingual English/Spanish communication skills. This position is hybrid and emphasizes governance, risk management, and timely delivery.

Qualifications

• 2-5 years relevant experience
• Proven experience in creating and implementing processes that result in improved business performance
• Proven experience in driving operational readiness deliverables (GAP Analysis, UAT oversight, Dress Rehearsals, PVT)
• Excellent analytical, problem-solving, and communication skills (verbal and written) in English and Spanish.

Responsibilities

• Collect, measure and analyze project management data; identify, track and close project issues.
• Coordinate operational readiness activities across Global, Regional, and Local Operations teams to support key program deliverables.
• Develop and define the Target Operating Model to align operational workflows with new program capabilities and ensure operational readiness.
• Support QA and UAT by designing test cases, overseeing execution, reviewing evidence, and assessing testing results.
• Execute Dress Rehearsals and Production Verification Testing (PVT) to ensure system and operational stability prior to go-live.
• Ensure creation of project scope plan and creation of project schedule.
• Forecast project costs, track actual costs, identify variances, and revise forecasted costs as needed.
• Create the project quality management plan, identify quality standards and metrics.
• Identify project risks, perform probability and impact analysis, determine responses, track risks.

Skills

Analytical skills

Problem solving

Communication

Bilingual English/Spanish

Education

Bachelor's degree or equivalent

Job description

Operations Project Analyst

Bogotá, Bogota D.C., Colombia

Hybrid

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Job Overview

The Project Analyst 3 is a developing professional role for Operational Readiness responsible for coordinating operational activities and supporting the critical Operations deliverables . Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities

• Collect, measure and analyze project management data. Identify, track and close project issues.
• Coordinate operational readiness activities across Global, Regional, and Local Operations teams to support key program deliverables.
• Develop and define the Target Operating Model to align operational workflows with new program capabilities and ensure operational readiness.
• Support Quality Assurance (QA) and User Acceptance Testing (UAT) by designing test cases, overseeing execution, reviewing evidence, and assessing testing results.
• Execute Dress Rehearsals and Production Verification Testing (PVT) to ensure system and operational stability prior to go-live
• Ensure creation of project scope plan and creation of project schedule.
• Forecast project costs, track actual project costs, identify variances, and revise forecasted project costs as needed.
• Create the project quality management plan, identify quality standards and metrics to measure achievement of these standards.
• Identify project risks, perform probability and impact analysis, determine responses to risks, track risks, and execute responses as needed.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-5 years relevant experience
• Proven experience in creating and implementing processes that result in improved business performance
• Proven experience in driving operational readiness deliverables (GAP Analysis, UAT oversight, Dress Rehearsals, PVT).
• Excellent analytical, problem-solving, and communication skills (verbal and written) in English and Spanish.

Education

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Experiencia en Operaciones y Manejo de Proyectos

Ingles Intermedio

Job Family Group

Operations - Core

Job Family

Operations Project Management

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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