Hybrid Operations Readiness Analyst

Citi; New York (NY); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Citi in Bogotá, Colombia seeks an Operations Project Analyst responsible for coordinating operational readiness and supporting core program deliverables across Global, Regional, and Local Operations. The role requires strong data analysis and cross-functional collaboration.

Ideal candidates have 2–5 years of relevant experience, proven process improvements, and bilingual English/Spanish communication skills. This position is hybrid and emphasizes governance, risk management, and timely delivery.

Qualifications

• 2-5 years relevant experience
• Proven experience in creating and implementing processes that result in improved business performance
• Proven experience in driving operational readiness deliverables (GAP Analysis, UAT oversight, Dress Rehearsals, PVT)
• Excellent analytical, problem-solving, and communication skills (verbal and written) in English and Spanish.

Responsibilities

• Collect, measure and analyze project management data; identify, track and close project issues.
• Coordinate operational readiness activities across Global, Regional, and Local Operations teams to support key program deliverables.
• Develop and define the Target Operating Model to align operational workflows with new program capabilities and ensure operational readiness.
• Support QA and UAT by designing test cases, overseeing execution, reviewing evidence, and assessing testing results.
• Execute Dress Rehearsals and Production Verification Testing (PVT) to ensure system and operational stability prior to go-live.
• Ensure creation of project scope plan and creation of project schedule.
• Forecast project costs, track actual costs, identify variances, and revise forecasted costs as needed.
• Create the project quality management plan, identify quality standards and metrics.
• Identify project risks, perform probability and impact analysis, determine responses, track risks.

Skills

Analytical skills

Problem solving

Communication

Bilingual English/Spanish

Education

Bachelor's degree or equivalent

Job description

Citi in Bogotá, Colombia seeks an Operations Project Analyst responsible for coordinating operational readiness and supporting core program deliverables across Global, Regional, and Local Operations. The role requires strong data analysis and cross-functional collaboration.

Ideal candidates have 2–5 years of relevant experience, proven process improvements, and bilingual English/Spanish communication skills. This position is hybrid and emphasizes governance, risk management, and timely delivery.