Operations Program Manager, Quality Control

Scale AI, Inc.; California, San Francisco (MO, CA); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking an Operations Program Manager for Quality Control to lead a team of specialists ensuring high standards in Generative AI deliverables. This role involves leveraging analytical and problem-solving skills to drive strategic improvements and maintain service level agreements. The ideal candidate will have a strong background in quality assurance or software development and a proven ability to drive results. Join a forward-thinking organization where your leadership will make a significant impact on quality control processes and team development.

Qualifications

• Experience in quality assurance or software development.
• Strong problem-solving ability and attention to detail.

Responsibilities

• Build and develop a team of quality control specialists.
• Manage daily operations and ensure project support.
• Establish best processes for scaling the quality control program.

Skills

Analytical Skills

Problem Solving

Attention to Detail

Critical Thinking

Education

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Bachelor's degree in Operations

Tools

Data Analytics

Job description

Scale is at the forefront of enabling Machine Learning across multiple industries including Generative AI (e.g., chatbots). As an Operations Program Manager (OPM) for Quality Control, you will cultivate a highly calibrated workforce of quality control specialists who inspect and validate our Generative AI deliverables before they are sent to our customers. The business will look to you to be the voice of authority for "what good looks like", and you will be expected to maintain a high standard for review through ongoing training and calibration with their worker team.

You will use your analytical and problem solving skills to ensure we meet our coverage goals within SLA and interpret the results for stakeholders. You will also help drive strategic program improvements by establishing and refining best practices as our business grows in scale and complexity. The ideal candidate is a resourceful, analytical, and outcome-driven leader who consistently achieves remarkable results.

Responsibilities include:

1. Help build and develop a team of quality control specialists who perform a mission-critical function for Scale
2. Interface with multiple project owners to understand and enforce customer requirements
3. Manage daily operations and allocation of the team's capacity to ensure all projects in your portfolio are supported with actionable insights
4. Establish best processes to help the quality control program scale effectively
5. Work semi-autonomously as a liaison between our audit team and the project teams you're mapped to

Ideal candidates will have:

• Bachelor's degree in Computer Science, Engineering, Operations, or related field
• Experience in quality assurance, software development, or a similar role
• Strong problem-solving ability, attention to detail, and ability to think critically
• Proven track record of taking ownership and driving results

Nice to haves:

• Data Science / Data Analytics experience
• Skill in evaluating and analyzing data to provide actionable business solutions.