Operations Program Manager - Insurance Specialty

Evident; Atlanta (GA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Unlimited PTO

Full medical, dental, vision benefits

Home internet stipend

Job summary

Evident, a technology startup in Atlanta, is seeking an Insurance Program Manager for a hybrid role—working from the office 3 days a week. The successful candidate will oversee a team responsible for verifying insurance certificates and ensuring high-quality performance.

The position requires 2+ years of experience in Commercial Insurance, strong communication skills, and the ability to train and coach team members. This role is ideal for passionate individuals who thrive in collaborative environments.

Evident offers competitive pay, full benefits, unlimited PTO, and a positive workplace culture.

Qualifications

• 2+ years of experience within Commercial Insurance lines of coverage.
• Product Management or Project Management experience encouraged.
• Strong written and verbal communication skills.

Responsibilities

• Ensure the quality and efficiency of a team of insurance verification specialists.
• Conduct training for insurance verification specialists.
• Collaborate with product and engineering teams for software improvements.

Skills

Certificates of Insurance interpretation

Training and coaching

Customer relationship management

Multitasking

Communication skills

Job description

The world’s largest organizations rely on Evident to help them protect their business and brand from third‑party risk. Our game‑changing technology enables the secure exchange of risk data—such as proof of insurance, identity, business registration, and other information—so customers can verify that their partners have all required credentials to do business.

In today’s new remote‑first, ever‑changing regulatory environment, our secure, privacy‑first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.

Evident is a VC‑backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.

Evident ID is hiring an Insurance Program Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.

Responsibilities

• Responsible for the quality and efficiency of a team of insurance certificate verification specialists
• Conduct ongoing training for insurance verification specialists
• Create and maintain training and user guide articles on processes and procedures
• Work closely with product and engineering teams to improve the insurance verification software and identify opportunities for new features
• Translate insurance requirements into product offerings and recognize gaps
• Be a driving force for product enhancements and efficiencies
• Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquiries
• Participate in various company initiatives and projects as requested
• Build and maintain strong internal relationships with different departments within the company
• Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)

Qualifications

• 2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)
• Product Management or Project Management experience highly encouraged
• Strong understanding of how to read and interpret Certificates of Insurance
• Experience training and coaching a team of operational specialists to be the best and do their best
• Experience working with customers to understand their needs or help address questions or issues
• Experience in insurtech or procurement technology is a plus
• Enjoy working in a collaborative environment
• Open to feedback
• Comfortable conducting analysis and pulling together regular metrics
• Have a can‑do attitude even when you may not know the answer but you will figure it out
• Multitasker extraordinaire
• Open to change on a regular basis (every day is different!)
• Strong written and verbal communication skills
• Not afraid to ask questions
• Skilled at organizing and prioritizing tasks

Not looking for

• Someone to sit on the sidelines
• Likes to work independently
• Enjoys doing the same work every day
• Closed‑minded

Why Evident?

• Our team solves a crucial problem with huge business potential together, and we can see exactly how our contribution affects customers!
• Competitive pay package, including base pay and stock options
• Full medical, dental, vision benefits and 401K
• Unlimited PTO
• Paid parental leave to support you and your family
• Home internet stipend, virtual events, & more!
• Recently named one of Atlanta's Coolest Companies & 50 on Fire by Atlanta Inno
• Recently named one of the Top 10 Fastest Growing Companies in Atlanta & one of the Best Places to Work in Atlanta by Atlanta Business Chronicle