Operations Program Manager

SMARTFOX; Bellevue (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

SMARTFOX is seeking an Operations & Data Delivery Program Manager to drive end-to-end data delivery and operational projects in a lab/office setting. You will bridge hardware, data pipelines, firmware, and science to ensure high-quality computer vision features meet product standards across releases.

This hands-on role requires coordinating cross-functional teams and mentoring L3/L4 staff to maintain schedule and quality.

Qualifications

• 3+ years managing cross-functional technical/operational projects end-to-end.
• Experience partnering with engineering, data/science, and product teams.
• PMP or equivalent certification is a plus.

Responsibilities

• Manage operational and data delivery projects end-to-end with TPMs once product requirements are concrete.
• Assure feature quality and performance validation for person, vehicle, and motion detection against core product specs.
• Track critical action items across release milestones, workstreams, and PLR, reporting to the lead Program Manager.
• Lead cross-functional defect investigations across Firmware, Science, and Product teams.
• Verify device data and video collection pipelines operate accurately within designated environments before collection.
• Escalate operational risks, blockers, and quality discrepancies to key stakeholders.
• Mentor and provide operational guidance to L3 and L4 team associates.

Skills

Program/Project Management

Cross-functional Collaboration

Metrics & Requirements

Job description

Job Title: Operations & Data Delivery Program Manager (Pod Lead) - PreSystem

Start Date / End Date: 1/11/27 - 12/31/27

Number of Openings: 4 (one in each location)

Schedule: Full-time (40 hours/week)

POSITION OVERVIEW

• The Pod Lead drives and manages high-impact data delivery and operational projects end-to-end in close collaboration with Technical Program Managers. The team’s primary mission is to ensure advanced computer vision features—including person, vehicle, and motion detection—strictly meet quality and product standards across release milestones and Post Launch Model Releases (PLR). This role bridges hardware, data pipelines, firmware, and science to guarantee robust model performance.

DAY-TO-DAY RESPONSIBILITIES

• Manage and drive assigned operational and data delivery projects end-to-end, partnering with technical program managers once product requirements are concrete.
• Assure feature quality and performance validation for person, vehicle, and motion detection against core product specifications.
• Track all critical action items across release milestones, workstreams, and Post Launch Model Releases (PLR), reporting status to the lead Program Manager.
• Lead cross-functional defect investigations across Firmware, Science, and Product teams whenever quality issues or bugs are escalated.
• Verify device data and video-collection pipelines operate accurately within designated environments prior to collection, supporting live collection and feeding technical findings back to Data and Science teams.
• Escalate operational risks, timeline blockers, and quality discrepancies to key stakeholders in a proactive manner.
• Step in hands-on with data collection or data annotation tasks whenever additional capacity is required to meet release deadlines.
• Mentor and provide operational guidance to L3 and L4 team associates.

TOP 3 REQUIRED SKILLS

• Program/Project Management: 3+ years managing cross-functional technical/operational projects end-to-end.
• Cross-functional Technical Collaboration: 3+ years partnering directly with engineering, data/science, and product teams.
• Metrics & Program Requirements: 3+ years defining program requirements and leveraging data/metrics to drive process and quality improvements.

ADDITIONAL DESIRED SKILLS

• PMP or equivalent industry project management certification.
• Experience working with data collection pipelines, annotation workflows, or firmware/hardware builds.
• Working knowledge of software build and deployment lifecycles.
• Strong executive document-writing ability (status reports, blocker documentation, technical summaries).

IDEAL CANDIDATE PROFILE

A detail-oriented, technically adept operations or program manager with proven experience bridging the gap between hardware/firmware teams and data science workstreams. They demonstrate a proactive, roll-up-your-sleeves mentality, comfortable handling both high-level stakeholder tracking and direct execution (data collection/annotation) when timelines demand it. Communicates crisply across technical disciplines and thrives in a structured, onsite lab/office environment.