Operations Professional

Arrow Financial Corporation; City of Glens Falls (NY); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation with bonus/in

Medical, Dental, Vision Insurance

401(k), Pension, ESOP

Tuition Reimbursement

Employee Assistance Program

Job summary

Arrow Financial Corporation seeks an Operations Professional to join the Deposit Services team in Glens Falls, NY. The role focuses on coordinating operations projects, testing, documentation, reporting and training within an in-office setting.

You will support workflows, assist with RPA initiatives, audits, and internal controls while delivering excellent customer service and ensuring compliance with applicable laws and company policies.

Qualifications

• Bachelor's degree or equivalent experience required.
• 4 years of banking experience preferred.
• Proficient with Word, Excel, Outlook and PowerPoint.

Responsibilities

• Build, maintain and manage workflows.
• Assist with implementation and maintenance of RPA solutions.
• Support projects, audits and internal controls.
• Provide training and create procedures for internal departments.

Skills

MS Office proficiency

Problem solving

Organizational skills

Independent & team work

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join the Deposit Services team as:

Operations Professional

This opportunity may be perfect for you if you have experience in:

• Banking rules and regulations pertaining to deposits and loans
• Detail oriented and excellent at a nalyzing and solving problems
• Working collaboratively with deposit and loan operations to provide support

About this position:

Responsible for assisting management team with coordinating operations projects including testing, implementation, implementation strategies, documentation, reporting, training, and procedures to meet goals and objectives. This position is in-office and works out of our headquarters in Glens Falls, New York.

Responsibilities

• Build, maintain and manage workflows.
• Assist with utilization, implementation and maintenance of robotic process automation (RPA) solutions.
• Assist management with projects, processes, audits and internal controls.
• Provide training and create procedures for internal user departments on new products and services.
• Provide consistent, outstanding customer service anticipating and reacting to internal /external customers needs.
• Assist with supporting applications within operations and coverage on the day to day operations as needed; work with vendors, troubleshooting and ticket resolutions.
• Research, prepare and create management reports.
• Formulate and implement strategies and processes to increase efficiencies throughout operations.
• Coordinate data for current and future projects.
• Stay up to date on applicable laws/regulations; ensure compliance with laws/regulations as well a company policies and procedures.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications:

• Bachelors degree or equivalent experience required
• 4 years of experience in banking preferred

Skills/Knowledge:

• Proficient in Microsoft office suite: Word, Excel, Outlook and PowerPoint
• Solid knowledge of financial products and services
• Skilled in identifying, analyzing and providing resolutions to problems
• Strong organizational skills and attention to detail; ability to effectively complete projects, manage workflows, and handle multiple priorities while maintaining a strict adherence to deadlines
• Ability to work independently and as a collaborative member of a team
• Strong communication skills, both written and verbal; comfortable communicating with customers, co-workers, vendors and management

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
• Ability to lift and/or move up to 15 pounds
• Work is performed primarily in a professional office environment

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.

The salary range for this position is $23.00 - $28.00 per hour commensurate with experience and education.

Additional compensation may be earned through the Company's profit-sharing bonus program, subject to individual and company performance.

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