Operations Processor II A (Corrections)

American General Life Insurance Company; Amarillo (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan matching

Volunteer Time Off

Paid Time Off

Job summary

Corebridge Financial is seeking a Corrections Specialist in Houston, TX to help clients with retirement services by correcting accounts on operating systems, ensuring accuracy and compliance. This role blends teamwork with meticulous data handling.

You will work with internal and external stakeholders, process correction requests, and maintain high standards while learning the services offered. The position follows a hybrid policy, offering in-office and remote work options.

Qualifications

• 3+ years business experience (VALIC experience is a plus).
• 1+ years’ experience creating and/or working with Microsoft Excel spreadsheets for calculations.
• SAP, TAPS and Wire Transfer experience preferred.
• 1+ years' experience in accounting and/or bookkeeping is preferred.
• Excellent written customer service skills that include the use of Excel spreadsheets and shared documents.
• Excellent problem-solving skills and the ability to meet deadlines.
• Excellent prioritization skills to manage caseload.

Responsibilities

• Work closely with internal and external customers and other departments, researching all approaches to meet client needs
• Maintain high work standards reviewing and processing complex financial documents and legal documents
• Process correction requests while maintaining quality review standards, and time lines
• Use positive customer relations skills to communicate accurately, clearly detailed and professional
• Learn, understand, and interpret services offered in order to assess and correct errors to ensure compliance with products and services sold
• Work in a team environment, develop working relationships inside and outside the organization, share information and ideas with team members/management, and strive to achieve continuous improvement and increase efficiency
• Handle special complex projects as assigned
• Evaluate and resolve escalated and high priority cases using research skills and alternative approaches
• Evaluate different resolutions and/or methods of correction depending on corrective activity requested

Skills

Business experience

Excel proficiency

SAP/TAPS/Wire Transfer

Accounting experience

Customer service

Problem solving

Prioritization

Tools

SAP

TAPS

Wire Transfer

Job description

Who We Are: At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life: We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners. We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders. We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future. We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who You’ll Work With: As a member of the Corrections Team, you will be helping clients with various financial services that impact their accounts. You will correct accounts on Retirement Services operating systems which may include but are not limited to the following: correct product features/services to the accounts, post funds and update required fields accurately, combine accounts, communicate directly with advisors and other key field representatives regarding corrective activity and ensure accuracy with all corrective activity.

Responsibilities

• Work closely with internal and external customers and other departments, researching all approaches to meet client needs
• Maintain high work standards reviewing and processing complex financial documents and legal documents
• Process correction requests while maintaining quality review standards, and time lines
• Use positive customer relations skills to communicate accurately, clearly detailed and professional
• Learn, understand, and interpret services offered in order to assess and correct errors to ensure compliance with products and services sold
• Work in a team environment, develop working relationships inside and outside the organization, share information and ideas with team members/management, and strive to achieve continuous improvement and increase efficiency
• Handle special complex projects as assigned
• Evaluate and resolve escalated and high priority cases using research skills and alternative approaches
• Evaluate different resolutions and/or methods of correction depending on corrective activity requested

Skills and Qualifications

• 3+ years business experience (VALIC experience is a plus)
• 1+ years’ experience creating and/or working with Microsoft Excel spreadsheets as a tool to prepare simple and/or complex calculations (preferred)
• SAP, TAPS and Wire Transfer experience preferred
• 1+ years' experience in accounting and/or bookkeeping is preferred
• Excellent written customer service skills that include the use of excel spreadsheets and shared documents
• Excellent problem-solving skills and the ability to meet deadlines
• Excellent prioritization skills to manage caseload

Work Location

This position is based in Corebridge Financial’s Houston, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.

Benefit Offerings Include:

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
• Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws.

All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic.

The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability.

Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs.

If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [e-mail].

Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.

We will consider for employment qualified applicants with criminal histories, consistent with applicable law.

Functional Area: OP - Operations Estimated Travel Percentage (%): No Travel Relocation Provided: No American General Life Insurance Company

Thank you for your interest in careers at Corebridge Financial and for creating a user account on our Careers site. This page will allow you to check the status of your application(s), update your contact information, and receive important updates and materials related to your application(s).

Corebridge Financial makes it possible for more people to take action in their financial lives. Corebridge is one of the largest providers of retirement solutions and insurance products in the United States. We proudly partner with financial professionals and institutions to help individuals plan, save for and achieve secure financial futures. For more information, visit www.corebridgefinancial.com.

Thank you for your interest in joining our team.