Operations Process Improvement Manager

HYUNDAI Translead, Inc; Irvine (CA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid flexibility

Vehicle perks

Comprehensive health coverage

401(k) with company match

Life and disability insurance

Volunteer Time Off

Job summary

Hyundai Capital America is seeking an Operations Process Improvement Manager to drive cross‑functional process enhancements across the organization. You will lead Lean Six Sigma initiatives, manage multiple projects, and partner with stakeholders to deliver measurable efficiency and quality gains.

The role requires strong problem‑solving, excellent communication, and the ability to balance strategic goals with practical implementation, including change management and performance monitoring.

Qualifications

• Minimum 5-7 years’ experience applying Lean Six Sigma methodologies in process improvement initiatives, with a track record of driving measurable efficiency and quality improvements.
• Experience in Auto finance / captive finance industry in areas like Credit, Funding, Collections, Servicing, or Remarketing preferred.
• Bachelor's Degree or equivalent combination of education and work experience.
• Lean Six Sigma White Belt certification or higher preferred.
• Excellent problem-solving skills and strong ability to streamline operations.

Responsibilities

• Manage end-to-end delivery of cross-functional process improvement projects with clear scope and milestones.
• Collaborate with stakeholders to gather input and ensure solutions meet business and customer needs.
• Identify and analyze processes using Lean Six Sigma and root-cause analysis to drive improvements.
• Coordinate change management, communications, and training for new processes.
• Define success metrics, monitor KPIs, and deliver dashboards and post-project lookbacks.

Skills

Lean Six Sigma

Project management

Communication

Problem solving

Cross-functional collaboration

Business process understanding

Education

Bachelor's degree

Job description

Job Description - Operations Process Improvement Manager (260000QK)

Job Description

Operations Process Improvement Manager - ( 260000QK )

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

WHAT YOU WILL DO

The Operations Process Improvement Manager is responsible for identifying and implementing process changes to enhance operational performance across the organization. This role supports cross‑functional teams in solving division‑wide challenges and delivering sustainable improvements in areas such as process control, cost reduction, productivity, efficiency, quality, and compliance. The position leads medium to large enhancement projects aligned with strategic goals and works closely with departments across the business to ensure cohesive, cross‑divisional collaboration in support of enterprise‑wide initiatives using project management best practices.

HOW YOU WILL MAKE AN IMPACT

Project Management and Execution

Support Manage end‑to‑end delivery of cross‑functional process improvement projects, ensuring alignment with strategic goals, clear scope, defined milestones, and timely execution.

Partner with stakeholders across the organization to gather input, build alignment, and ensure solutions meet business and customer needs.

Process Evaluation and Optimization

Identify and analyze inefficient or ineffective processes using methodologies such as Lean Six Sigma, and root cause analysis to develop strategies for enhancing performance.

Recommend and implement solutions that drive long‑term performance gains.

Change Management

Coordinate and ensure change management strategies, communication plans, and training materials are in place to ensure smooth rollout of new processes.

Performance Monitoring and Reporting

Define success metrics and monitor KPIs to evaluate the impact of improvements.

Deliver performance dashboards and post‑project lookbacks to support data‑driven decisions.

Qualifications

Minimum 5-7 years’ experience applying Lean Six Sigma methodologies in process improvement initiatives, with a track record of driving measurable efficiency and quality improvements.

Previous experience in Auto finance / captive finance industry in one or more of the following areas: Credit, Funding, Collections, Servicing, Remarketing, etc. preferred

Bachelor's Degree or equivalent combination of education and work experience.

Lean Six Sigma White Belt certification or higher preferred.

Excellent problem‑solving skills to solve process related problems.

Strong understanding of business processes and the ability to streamline operations and implement creative, innovative solutions.

Proven project management skills to manage multiple projects simultaneously.

Detail oriented and ability to maintain high levels of quality and productivity.

Excellent interpersonal skills and ability to collaborate with all levels across the organization.

Excellent verbal and written communication skills; ability to develop and deliver presentations.

Team oriented, but able to work independently and manage multiple tasks

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

• Hybrid flexibility – 4 days in office, 1 day remote
• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer‑funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company‑paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor
• Because great benefits help you thrive—personally and professionally.

WHAT HAPPENS NEXT

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

This notice only applies to our applicants who reside in the State of California.