Operations Process Improvement Manager

Hyundai Capital America; Irvine (CA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work schedule

Vehicle allowance

Health, dental, vision coverage

401(k) with company match

Life and disability insurance

Wellbeing resources

Volunteer time off

Job summary

Hyundai Capital America seeks an Operations Process Improvement Manager to drive cross-functional, enterprise-wide improvements using Lean Six Sigma. You will lead medium to large enhancement projects, partnering with stakeholders across auto-finance domains to deliver measurable gains in efficiency, quality, and cost reduction.

In this role, you will manage end-to-end project delivery, coordinate change management, design performance dashboards, and ensure training materials support smooth

Qualifications

• Minimum 5-7 years' experience applying Lean Six Sigma in process improvement initiatives.
• Experience in auto finance / captive finance industry preferred (Credit, Funding, Collections, Servicing, Remarketing).
• Bachelor's degree or equivalent combination of education and work experience.
• Lean Six Sigma White Belt certification or higher preferred.

Responsibilities

• End-to-end delivery of cross-functional process improvement projects with clear scope and milestones.
• Identify and analyze inefficient processes using Lean Six Sigma and root cause analysis to develop solutions.
• Coordinate change management, communication plans, and training materials for smooth rollouts.
• Define KPIs and dashboards to monitor impact and deliver data-driven decisions.

Skills

Lean Six Sigma

Project management

Process improvement

Cross-functional collaboration

Data analysis

Communication skills

Education

Bachelor's degree

Tools

Excel

PowerPoint

Visio

Word

Job description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Operations Process Improvement Manager is responsible for identifying and implementing process changes to enhance operational performance across the organization. This role supports cross-functional teams in solving division-wide challenges and delivering sustainable improvements in areas such as process control, cost reduction, productivity, efficiency, quality, and compliance. The position leads medium to large enhancement projects aligned with strategic goals and works closely with departments across the business to ensure cohesive, cross-divisional collaboration in support of enterprise-wide initiatives using project management best practices.

HOW YOU WILL MAKE AN IMPACT

• Project Management and Execution Support Manage end-to-end delivery of cross-functional process improvement projects, ensuring alignment with strategic goals, clear scope, defined milestones, and timely execution. Partner with stakeholders across the organization to gather input, build alignment, and ensure solutions meet business and customer needs.
• Process Evaluation and Optimization Identify and analyze inefficient or ineffective processes using methodologies such as Lean Six Sigma, and root cause analysis to develop strategies for enhancing performance. Recommend and implement solutions that drive long-term performance gains.
• Change Management Coordinate and ensure change management strategies, communication plans, and training materials are in place to ensure smooth rollout of new processes.
• Performance Monitoring and Reporting Define success metrics and monitor KPIs to evaluate the impact of improvements. Deliver performance dashboards and post-project lookbacks to support data-driven decisions.

QUALIFICATIONS

• Minimum 5-7 years' experience applying Lean Six Sigma methodologies in process improvement initiatives, with a track record of driving measurable efficiency and quality improvements.
• Previous experience in Auto finance / captive finance industry in one or more of the following areas: Credit, Funding, Collections, Servicing, Remarketing, etc.
• Preferred Bachelor's Degree or equivalent combination of education and work experience.
• Lean Six Sigma White Belt certification or higher preferred.
• Excellent problem-solving skills to solve process related problems.
• Strong understanding of business processes and the ability to streamline operations and implement creative, innovative solutions.
• Proven project management skills to manage multiple projects simultaneously.
• Detail oriented and ability to maintain high levels of quality and productivity.
• Excellent interpersonal skills and ability to collaborate with all levels across the organization.
• Excellent verbal and written communication skills; ability to develop and deliver presentations.
• Strong organizational/planning skills.
• Team oriented, but able to work independently and manage multiple tasks.
• Strong PC skills: Microsoft Word, Power Point, Excel, Visio.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.

Benefits Highlights

• Hybrid flexibility - 4 days in office, 1 day remote
• Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage - medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor
• Because great benefits help you thrive-personally and professionally.

WHAT HAPPENS NEXT

For more information on our culture, visit our careers page.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 ("CCPA"). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail].