Operations & Process Improvement Analyst

Collier County Realty Corp; Naples (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Collier County is seeking a seasoned supervisor to lead staff, optimize processes, and ensure quality across programs. The role involves directing daily operations, managing audits, and preparing analyses for strategic decisions.

You will oversee planning, budget considerations, and coordination with contractors, while guiding teams through change and continuous improvement efforts in a county-wide environment.

Qualifications

• Bachelor’s degree preferred.
• Four (4) years of related experience; experience should be directly related to assigned business unit’s programs.
• Fingerprinting required.

Responsibilities

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Supervises/coordinates daily work activities; organizes, prioritizes and assigns work; monitors status of work in progress and inspects completed work; confers with assigned staff, assists with complex problem situations, and provides technical expertise.
• Maintains records of business processes and/or workflows and oversees processes for future revisions and integration into the department or business unit. Maps all processes into the system, manages the change control process.
• Works on the development and implementation of new and improved plans, procedures, techniques, and methods to adjust to the changing requirement of ongoing programs.
• Participates in the resolution of critical and difficult problems or issues related to assigned division, department, or program.
• Assists in the planning and directing of divisional departmental programs, support services, and operations.
• Prepares statistical data, progress reports, and summaries in conjunction with special reports.
• Manages and monitors internal and external auditing of quality systems and processes.
• Reviews and participates in the preparation of analytical and research reports, summaries, and recommendations; investigates and defines problem areas, conducts studies, and prepares reports recommending solutions or course of action.
• Performs financial reviews and analyses for the division: compiles and evaluates operational data and cost histories; monitors and reviews billing activities, expenditures, and financial reports; conducts detailed cost analysis; makes recommendations to improve cost and operational effectiveness; and participates in budget development.
• Coordinates special projects for the division; identifies and recommends proper allocation of financial, material, and human resources committed to the project; formulates solutions and resolves problems; facilitates implementation of the project; and provides administrative support to the project as needed. Work at this level is usually relegated to coordination of the division’s participation in major, county-wide projects, and serves in a secondary or subordinate role to the designated construction manager for large capital improvement projects.
• Assists the division managers with strategic and long-range planning for divisional operations; participates in planning efforts at the local and regional level; keeps Division Director apprised of developments at the state and federal level that impact the division; monitors pending legislation for impact on operations; may oversee compliance with new legislation.
• Oversees professional contractors and/or consultants providing services for projects or programs.

Skills

Four years related experience

Education

Bachelor’s degree preferred

Job description

Collier County is seeking a seasoned supervisor to lead staff, optimize processes, and ensure quality across programs. The role involves directing daily operations, managing audits, and preparing analyses for strategic decisions.

You will oversee planning, budget considerations, and coordination with contractors, while guiding teams through change and continuous improvement efforts in a county-wide environment.