Operations Process Analyst

Siemens; Harleysville (PA); On-site; USD 65,660 - 112,560; Full time

Job summary

Siemens is seeking an Operations Process Analyst to join their team in Harleysville, PA. The role focuses on managing backlog remediation and supporting process improvement activities, requiring proven experience in order management, and a strong capability with data analytics.

The ideal candidate will exhibit excellent organizational and communication skills while being adept at managing multiple tasks, positively impacting cross-departmental initiatives. Preferred qualifications include experience with SAP or CRM tools.

Qualifications

• 5+ years proven experience in order management, process documentation, or reporting analytics.
• Strong understanding of back-office operations and workflows.
• Proficient in Microsoft Office Suite, with advanced Excel capabilities.

Responsibilities

• Own and manage comprehensive backlog reporting.
• Maintain and enhance process repositories.
• Provide strategic operational support across various functions.

Skills

Order management

Process documentation

Reporting analytics

Communication

Microsoft Excel

Organizational skills

Education

Bachelor's degree in business administration, supply chain management, or related field

Tools

SAP

Salesforce

Power BI

Tableau

Job description

OPERATIONS PROCESS ANALYST

This role supports the DCM Order Management Excellence team by managing backlog remediation and process improvement activities. The position can be based in Harleysville, PA; Atlanta, GA; Elk Grove Village, IL; or Johnson City, TN.

Your Impact

• Owning and managing comprehensive backlog reporting to track outstanding items, priorities, and remediation progress across business operations
• Maintaining and enhancing process repositories and knowledge management systems to ensure accurate, up-to-date documentation standards
• Providing strategic operational support across various Order Management functions, initiatives, and cross-departmental coordination efforts
• Supporting strategic roadmap implementation by providing analytical coordination, data-driven insights, and process improvement recommendations for strategic initiatives
• Collaborating on User Acceptance Testing (UAT), system validation, and ongoing tool maintenance and optimization
• Participating in special reporting requests and providing analytical support as needed

Basic Qualifications

• 5+ years proven experience in order management, process documentation, or reporting analytics with a strong understanding of back‑office operations and workflows
• Proficient in Microsoft Office Suite, with advanced Excel capabilities
• Strong communication and interpersonal skills to collaborate effectively with cross‑functional teams
• Excellent organizational skills, with the ability to manage multiple tasks simultaneously
• Proactive, self‑motivated, and adaptable to changing business needs
• Bachelor's degree in business administration, supply chain management, or related field
• Required travel less than 10%
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications

• Experience with SAP, Salesforce, or similar Customer Relationship Management tools
• Working knowledge of Power BI or Tableau
• Strong understanding of document control guidelines and best practices

Additional Details

• Salary range: $65,660 – $112,560