Operations Process Analyst

Fifth Third; Grand Rapids (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

Fifth Third Bank is seeking an Operations Process Analyst in Grand Rapids, MI to research and enhance Adjustments and Reconciliation & Processing processes, including offshore partners.

The role acts as SME supporting planning, testing, and implementation of new applications, while training onshore and offshore teams and improving production quality through data-driven insights.

Qualifications

• Bachelor's degree or equivalent work experience.
• Four (4) years banking operations experience preferred.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Attention to detail and ability to multi‑task.
• Problem solving skills.
• Self-motivation.
• Strong analytical skills.
• Excellent computer skills including proficiency in Excel, PowerPoint, and Word.

Responsibilities

• Serves as SME with IT and other departments in planning, testing, and implementation of new applications, enhancements, and/or conversions while also actively working the research and resolution of system and process problems impacting production.
• Responsible for training and certification of onshore and offshore teams on revised and newly developed processes, procedures, and applications.
• Assists management in oversight and revision of controls around production and quality for onshore and offshore teams.
• Partners with management to create specific action plans to improve individual production and quality across the departments, while also assisting offshore partners as needed in this area.
• Responsible for ensuring completion of annual process and procedure reviews and reporting on progress to management.
• Assists management in compiling and analyzing data to improve production and quality based on process knowledge.
• Assists management as SME in reviewing processes, procedures, and methods and recommend changes for improvement, with an emphasis on automation and efficiency.
• Works with management on training to combat negative trends and support positive trends for both onshore and offshore teams.
• As appropriate, share informational e-mails on new processes and trends noticed during reviews.
• Exercises appropriate judgment in escalating complex problems to management.
• Reports to management regularly on the progress against established project plans.
• As SME, provide recommendations and context in prioritizing issues and requests their duties as assigned.

Skills

Communication skills

Organizational skills

Attention to detail

Multitasking

Problem solving

Self-motivation

Analytical skills

Excel

PowerPoint

Word

Education

Bachelor's degree or equivalent

Tools

Excel

PowerPoint

Word

Job description

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Under general supervision of department manager, researches and reviews Adjustments and Reconciliation & Processing processes and controls including offshore partners. Provides valuable feedback to management from internal and external customers, LOBs, other Financial Institutions on opportunities for improvement. Assists as Subject Matter Expert in defining process improvement to include helping to define requirements, participate in testing, and providing training to department to include offshore.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Serves as Subject Matter Expert (SME) with IT and other departments in the planning, testing, and implementation of new applications, enhancements, and/or conversions while also actively working the research and resolution of system and process problems impacting production. Responsible for training and certification of onshore and offshore teams on revised and newly developed processes, procedures, and applications. Assists management in oversight and revision of controls around production and quality for onshore and offshore teams. Partners with management to create specific action plans to improve individual production and quality across the departments, while also assisting offshore partners as needed in this area. Responsible for ensuring completion of annual process and procedure reviews and reporting on progress to management. Assists management in compiling and analyzing data to improve production and quality based on process knowledge. Assists management as SME in reviewing processes, procedures, and methods and recommend changes for improvement, with an emphasis on automation and efficiency. Works with management on training to combat negative trends and support positive trends for both onshore and offshore teams. As appropriate, share informational e‑mails on new processes and trends noticed during reviews. Exercises appropriate judgment in escalating complex problems to management. Reports to management regularly on the progress against established project plans. As SME, provide recommendations and context in prioritizing issues and requests their duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Bachelor's degree or equivalent work experience. Four (4) years banking operations experience preferred. Excellent verbal and written communication skills. Excellent organizational skills. Attention to detail and ability to multi‑task. Problem solving skills. Self‑motivation. Strong analytical skills. Excellent computer skills including proficiency in Excel, PowerPoint, and Word.

WORKING CONDITIONS:

Normal office environment. Extending viewing of computer screens and Intense/Concentrated phone, email, and/or Internet activity. Fast paced environment.

Operations Process Analyst At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being.

• Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
• Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being.
• In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

LOCATION -- Grand Rapids, Michigan 49546

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you.

Are you ready to take the next step? Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.