Operations & Policy Implementation Specialist

Washington Department of Natural Resources; Washington; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible work schedules

Teleworking opportunities

Equal opportunity employer

Job summary

Washington Employment Security Department seeks a Program Implementation Specialist to drive operationalization of updates to major programs. You will translate agile releases and legislative updates into day-to-day practices, coordinating with Product, Technology, and Training teams while supporting equity and service excellence across the division.

This hybrid role requires occasional in-office presence at the duty station in Olympia, WA, and emphasizes documentation, strategic analysis, and

Qualifications

• Experience includes researching and analyzing procedures, processes, policies, laws, rules or regulations.
• Proficiency in streamlining and enhancing business processes.
• Ability to provide professional and technical guidance.
• Analytical skills to evaluate complex, multi-dimensional issues.
• Knowledge of policy analysis and regulatory changes.
• Strategic planning to recommend actionable responses to changes.
• Versatility to handle diverse responsibilities.
• Initiative to address organizational needs as they arise.

Responsibilities

• Create, update, and maintain standard operating procedures and complex technical documentation for program staff.
• Perform expert-level analysis to provide data-driven insights for decisions.
• Partner with Product and Technology Teams to research, test, and validate system updates.
• Triage, troubleshoot, and resolve emergent technology system issues with temporary workarounds.
• Design and deliver specialized training videos and resources for updates.
• Manage, structure, and maintain the Operations SharePoint site for real-time resources.
• Conduct user research workshops and focus groups to evaluate process impact.

Skills

Process improvement

Strategic thinking

Advisory skills

Analytical expertise

Policy analysis skills

Strategic planning

Versatility

Initiative

Education

Bachelor’s degree in business administration, public administration, technical writing, law, or a related field

Associate’s degree in business administration, public administration, technical writing, law, or a related field

Comparable combination of graduate education and experience

Tools

Microsoft Office

Job description

Washington Employment Security Department seeks a Program Implementation Specialist to drive operationalization of updates to major programs. You will translate agile releases and legislative updates into day-to-day practices, coordinating with Product, Technology, and Training teams while supporting equity and service excellence across the division.

This hybrid role requires occasional in-office presence at the duty station in Olympia, WA, and emphasizes documentation, strategic analysis, and