Operations Planner

DP World; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

DP World in Miami (Doral) is seeking an experienced Operations Planner to coordinate facility operations onsite. Based in Miami, you will manage rate quotes for nonstandard transportation, ensure on-time pickup and delivery, and support inventory accuracy.

You will work with customers to resolve issues, help design better processes, and contribute to SOPs. Proficiency in Excel and familiarity with RF portals are important.

Qualifications

• Experience in logistics customer service with timely problem resolution.
• Ability to travel to warehouse as needed.
• Proficiency with Excel for tracking and analysis.

Responsibilities

• Provide rate quotes for nonstandard transportation and special requirements.
• Ensure on-time pickup and delivery, track and trace shipments.
• Apply late reason codes for service failure tracking.
• Work with customers to resolve inventory discrepancies and report exceptions.
• Contribute to process flows and SOPs, identifying improvement opportunities.

Skills

Customer service

Problem solving

Communication

Tools

Excel

Word

Outlook

RF Portal

Job description

syncreon by DP World delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years.

This is a fully onsite role at our Doral Location.

We are looking for an experienced Operations Planner, based in Miami,DL to plan and coordinate the operations at the facility. It's an exciting time to join the DP World team!

About The Role

How you will contribute

• Provide rate quotes for nonstandard transportation, i.e. expedite shipments. Perform order registration which may include special requirements, extra labor, forklifts, cranes, etc.


• Ensure on-time pickup and delivery, track and trace shipments.


• Apply applicable late reason codes in accordance to Service Failure tracking and reporting


• Work with customer to resolve inventory discrepancies. Follow-up with regards to exception reporting and damage assessment, communicate to customer.


• Participate in process flow documentation and standard operating procedures and identify opportunities for improvement based on customer needs.


• Other duties as assigned.

Your Key Qualifications

• Customer service background in logistics with ability to handle problem resolution in timely manner.


• Previous Telecommunication site delivery coordination experiences a plus.


• Word, Excel, Outlook knowledge with strong emphasis on Excel used for tracking and analysis.


• Must be able to manage inventory in an RF. Portal, and Manual system environment. This candidate will work in an office setting but will be expecting to travel to warehouse as needed.


• Understand transportation modes and service levels.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW