Logistics Manager

Transportation Insight LLC; Hickory (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Transportation Insight LLC is seeking a Logistics Manager to provide tactical and operational support for a client book, ensuring delivery per commercial agreements. The role focuses on client retention and strategic support for Account Managers.

The ideal candidate will own client KPIs, collaborate with cross-functional teams, and help identify upsell opportunities while supporting cost and efficiency improvements for transportation programs.

Qualifications

• Bachelor’s degree in business administration or similar field (or equivalent experience).
• 3–5 years of experience in the Transportation industry.
• Strong technical skills with Microsoft suite, especially Excel; experience with Transportation Management Systems, optimization engines, Salesforce.com and reporting/BI tools.
• Outstanding critical thinking and problem-solving skills.
• Excellent written, oral and presentation skills.

Responsibilities

• Support cross-functional communication to meet client-specific operational milestones.
• Collaborate with Account Managers to build and deepen client relationships.
• Identify upsell opportunities within client scopes.
• Own delivery of client metrics and KPIs for assigned accounts.
• Coordinate with internal teams to capture the voice of the client and drive improvements.

Skills

Critical thinking

Problem-solving

Communication

Presentation skills

Excel proficiency

Sales/upsell awareness

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Transportation Management Systems

Salesforce.com

Reporting/BI tools

Optimization engines

Job description

COMPANY STATEMENT:

As the e-commerce trends continue to evolve, Transportation Insight has strategically positioned itself in the industry with top talent that boasts strategic involvement in the continued evolution of the small package/parcel and freight marketplace. In addition to our knowledge, we have built out the technology to help companies (shippers) unlock the power of their supply chain. Transportation Insight is recognized as a premier employer regionally and nationally because of our reputation, workplace culture and growth opportunities. At the core of our culture, team members are motivated to improve our clients, our communities and ourselves every day.

JOB PURPOSE:

The Logistics Manager (LM) provides tactical and operational support to an assigned client book of business that ensures the solution outlined in each commercial agreement is delivered. The Logistics Manger will have responsibility for client retention for the assigned book of business and for partnering to provide strategic support for the Account Managers/Strategic Account Managers that own the commercial agreement for each client. There may be a minimum revenue threshold for account assignments to Logistics Managers.

CRITICAL JOB FUNCTIONS:

• Support the communication throughout the organization, including introduction and collaboration with cross-functional business partners to achieve targeted operational objectives and milestones as defined by the scope of each client’s commercial agreement.
• Collaborate with Account Managers/Strategic Account Managers to drive internal and external communication that continues to advance (or expand) a three wide, three deep rich relationship with each assigned client.
• Assist the Account Managers/Strategic Account Managers to identify opportunities for upsell business that are not included in the current scope of the clients’ commercial agreements.
• Ownership of each assigned clients’ metrics delivery and client specific Key Performance Indicators.
• Work with all internal cross functional teams to ensure the voice of the customer is clearly understood and facilitate continuous improvement plans directly with client and internal stakeholders.

SUPPORTING DUTIES TO THE CRITICAL JOB FUNCTIONS:

• Collaboration with Account Managers/Strategic Account Managers on the execution of reports, project trackers, and business alignment meetings that will highlight progress towards defined business goals of the assigned clients.
• As directed, execute the tactical responsibilities such as carrier operations, remediation of day-to-day issues, invoicing, etc. with appropriate supporting cross-functional business partners.
• As directed, own the ad-hoc analysis to include mode specific spend and shipping volumes, transit time analysis and mode comparison analysis.
• Provide monthly metrics analysis that supports recommendations that drive continuous improvement initiatives for the client regarding cost and efficiency, while remaining aligned with the operational requirements/needs of the client.
• Provide support for client and internal stakeholders for requests for pricing/contracted lane rates, etc.
• Other client requests as necessary.

IDEAL CANDIDATE MAY POSSESS:

• Bachelor’s degree in business administration or similar field (or equivalent experience.)
• 3-5 years of experience with the Transportation industry.
• Strong technical skills, specifically with Microsoft suite, (Heavy Excel usage) Transportation Management Systems, Optimization Engines, Salesforce.com and Reporting/BI Tools.
• Outstanding critical thinking and problem-solving skills.
• Excellent written, oral and presentation skills.
• Eagerly accept new challenges – Accountability. Self-managed and motivated.

WORK ENVIRONMENT

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds.

SCHEDULING

This is a benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.

TRAVEL

Travel to client locations on an “as needed” basis (typically less than 40%).

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.

RECRUITMENT SCAM NOTICE:

Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘[e-mail].’