Operations Performance Manager

Cox Communications; United States; Remote; USD 80,000 - 121,000; Full time

Job summary

An established industry player is seeking an Operations Performance Manager to drive growth and enhance client relationships in the automotive sector. This dynamic role involves managing a portfolio of dealer solutions, advocating for clients' needs, and implementing strategies that promote business objectives. With a competitive salary and a robust bonus structure, this position offers exceptional work-life balance and comprehensive benefits. Join a forward-thinking company that values innovation and empowers its employees to make a significant impact in the automotive industry.

Benefits

Competitive salary

Flexible time-off policies

Comprehensive healthcare benefits

401(k) retirement plans with company match

Professional development opportunities

Paid wellness hours

Parental leave policies

Qualifications

• 6 years of experience in a related field or equivalent education/experience.
• Experience managing fixed operations in retail automotive settings preferred.

Responsibilities

• Grow and retain the Dealer Solutions portfolio for automotive dealers.
• Drive upsells and optimize client experience through effective relationship management.
• Implement process changes to enhance customer transactions.

Skills

Sales Management

Consultative Selling

Relationship Building

Problem Solving

Communication Skills

Education

Bachelor’s degree in a related discipline

Master’s degree

Ph.D.

Tools

Salesforce

Microsoft Office Suite

Job description

Company

Cox Automotive - USA

Job Family Group

Sales

Job Profile

Operations Performance Manager - CAI

Management Level

Manager - Non People Leader

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 50% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $80,500.00 - $120,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $42,300.00.

Job Description

The Cox Automotive Operations Performance Manager is responsible for growing and retaining the Dealer Solutions portfolio, including F&I, DMS, and Xtime Service products for franchise and large independent automotive dealers in their assigned territory. This role advocates solutions that drive organic value for the client. They provide insights into the entire suite of products by connecting the products to solve key dealer business challenges and propose ideas that help dealers reach their business objectives. They serve as the primary point of contact for Dealertrack and Xtime solutions while bringing expertise from variable and fixed operations to optimize the client experience. This position owns, deepens, and continually builds relationships with the dealers they are responsible for.

This is a regional position that will encompass The Carolinas, Georgia, and Florida. Preference will go to in-region applicants.

What You'll Do:

• Drive effective and efficient utilization and transactions for Cox Automotive Dealertrack and Xtime products within a contiguous geography.
• Evaluate and prioritize dealer engagements based on the complexity of their product mix, alignment with dealer goals, and Cox business objectives. Build and maintain relationships with franchise and independent auto dealerships to ensure customers’ needs drive every priority, decision, and activity.
• Establish a cadence with clients through virtual and in-store engagements to gather required insights that increase portfolio utilization.
• Implement process changes across the utilization of various products to drive efficient customer transactions.
• Drive upsells organically by identifying key barriers and core problems with their client’s situations and opportunities and responding to the needs of the customers.
• Partner closely with sales and leverage their deep product knowledge and expertise to drive new product offerings.
• Proactively manage ‘at risk’ clients and use consultative strategies to identify and develop an action plan to turn around and retain the relationship.
• Use the Challenger-based selling approach to manage and successfully close sales opportunities.
• Maintain product knowledge for the assigned portfolio to include new releases or product enhancements in their direct area of responsibility.

What’s in It for You?

Here’s a sneak peek of the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.
• A pro-sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

Who You Are:

Minimum Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.
• Safe drivers needed; valid driver's license required.

Preferred Requirements

• At least 2 years experience managing a fixed operations department in a retail automotive setting.
• Working knowledge and experience in retail automotive and broadens capabilities through software utilization.
• Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems such as Salesforce.
• Ability to effectively work with all levels at an automotive dealership or dealer group.
• Ability to work remote, nearly autonomously under moderate supervision with ability to follow departments standard practices and procedures.
• Exceptional listening skills and the ability to detect problems/risks without being in a face-to-face situation, ability to ask open-ended questions to provoke thoughtful disruption.
• Ability to partner and collaborate closely with sales, product, and other functions.
• Ability and eagerness to learn and clearly explain different products.
• Ability to travel potentially up to 50% although the exact amount may vary depending on client demands, travel consists of in market and overnight or occasional weekends.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

About the company

Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.