Operations Manager - Transit

Fountain; Boston (MA); On-site; USD 94,000 - 97,000; Full time

Benefits offered by this job

Exceptional medical, dental, vision, and life insurance benefits

401(k) with 4% employer match

Unlimited PTO

Paid holidays

Job summary

Fountain is seeking an Operations Manager in Boston, MA to oversee driver activities and logistics. This role requires at least 3 years of operations management experience and expertise in transportation demand management. Responsibilities include supervising drivers, ensuring route efficiency, and conducting hiring and training. Benefits include medical, dental, vision insurance, a 401(k) with matching, and unlimited PTO, among others. Join us to contribute to a diverse and respectful workplace.

Qualifications

• Hard Requirement: 3+ years of operations management experience.
• Work experience in transportation demand management preferred.

Responsibilities

• Supervise daily activities of all drivers.
• Ensure all bus routes meet client needs.
• Make staffing decisions and communicate them effectively.
• Hire, train and develop new drivers.
• Analyze ridership and suggest route changes.

Skills

Outstanding interpersonal and communication skills

Proficient in Microsoft Office (Excel)

Self-motivated and problem-solving ability

Knowledge of DMV policies and procedures

Understanding of DOT compliance

Education

3+ years of operations management experience

Tools

Microsoft Office

Job description

Location: 180 Meadow Road, Boston, MA 02136, USA

Compensation: $94,000 – $97,000 per year

Job Description

The Operations Manager (OM) reports to the General Manager and assists with all supervisory duties. The OM works onsite and actively communicates with the client and other vendors.

Duties and Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures.
• Ensure all bus routes continuously operate and adequately serve the client’s needs.
• Make logistical coverage and staffing decisions and communicate them effectively to drivers and client management.
• Hire, interview, conduct road tests, train and develop new drivers.
• Analyze and interpret ridership numbers and suggest route changes as needed.
• Support the development of company policies and procedures.
• Support the General Manager as needed.
• Other duties and responsibilities as assigned.

Skills Required and Physical Demands

• Outstanding interpersonal and communication skills.
• Proficient in Microsoft Office, particularly intermediate to advanced Excel.
• Self‑motivated with the ability to prioritize and solve problems.
• Prior knowledge of DMV policies and procedures preferred.
• Well‑versed in all aspects of DOT compliance.
• Class B driver license (Passenger and Air brakes endorsement) is a bonus but not required.
• Must be able to lift 25+ pounds, climb stairs, and stand for extended periods.
• Other skills and physical demands as required.

Education and Qualifications

• Hard Requirement: 3+ years of operations management experience.
• Preferred: Work experience in public or private alternative transportation demand management (TDM).

Benefits

Physical Health

• Exceptional medical, dental, vision, and life insurance benefits.
• Competitive compensation packages.
• 401(k) with 4% employer match.
• Financial wellness tool.

Emotional Health

• Employee Assistance Program (EAP).
• Unlimited PTO.
• Paid holidays.
• Pet and legal insurance.

Personal Development

• On‑the‑job training and skills development.
• Internal transfer opportunities for career growth.

*Benefits vary by position and location.

Equal Opportunity

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment free of discrimination or harassment. We value excellence and respect the diverse backgrounds, skills, and perspectives of our workforce.