Operations Manager- Syracuse

Veo; City of Syracuse (NY); On-site; USD 60,000 - 87,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

401(k) with company match

Medical, Dental, Vision

Job summary

Veo is seeking an Operations Manager to lead our dockless micromobility program in a fast-paced U.S. market. You will ensure efficient daily warehouse and field operations, drive fleet deployment, and strengthen local partnerships while focusing on increasing ridership.

The role is fully onsite. You will manage a high-performing team, optimize routes, and deliver exceptional customer service, with a compensation package that reflects base salary and performance bonuses.

Qualifications

• 1–2 years managing operations in fleets, warehousing, distribution, or similar fields.
• Ability to lift 60 lbs routinely.
• Ownership mindset with a bias for action.
• Willingness and ability to work varied shifts.
• Exceptional communication and collaboration skills.
• Passion for dockless bike & scooter sharing and sustainable transportation.

Responsibilities

• Oversee daily warehouse and field operations.
• Move scooters, drive vans, and maintain fleets.
• Set daily routes for hourly associates for deployment and repositioning.
• Identify gaps in operations metrics and implement improvements.
• Ensure timely submission of fleet health data and maintenance requests.
• Recruit and train local team and ensure SOP compliance.
• Manage inventory and parts ordering.

Skills

Operational leadership

Communication

Fleet/warehouse ops

Bias for action

Team training

Job description

At Veo, our mission is to end car dependency by making clean transportation accessible to all. A leading shared micromobility provider in North America, Veo provides millions of bike and scooter rides annually in over 60 cities and universities from Los Angeles to New York City.

Veo offers the most diverse and accessible vehicle fleet in the country built to expand who can ride and what trips are possible. We design and manufacture our vehicles, hardware, and software systems in-house and operate our local markets directly to ensure safe and reliable service. As the first profitable micromobility company in North America, Veo is built for long-term growth and partnership with cities.

Veo has been recognized as one of Fast Company’s Most Innovative Companies and a Top GreenTech Company by TIME. As we continue to scale, we are looking for exceptionally talented individuals who are excited to help shape the next era of micromobility.

At Veo, we are on a mission to end car dependency by making clean transportation accessible to all and advancing the next generation of fully electric micromobility systems. Our fleets are constantly evolving and feature a range of vehicles - from pedal and electric bicycles, to standing and seated e-scooters, e-cargo bikes, and ADA accessible devices. We design and build our own vehicles, hardware, and software systems in house and run all our local operations to provide safe, efficient, and responsive mobility services that make communities more sustainable and livable. We are looking for exceptionally talented individuals who are ready to develop and implement new solutions to these exciting challenges. We are headquartered in Santa Monica, CA, but are hiring across the U.S. Join us!

Job Summary:

Are you a hands-on operations leader with a bias for execution and excellent customer service? Are you excited about helping grow an innovative transportation solution in your very own market? Are you passionate about leading teams? If so, you might be Veo’s next Operations Manager!

As Veo’s Operations Manager, you'll have the opportunity to help lead our innovative dockless micromobility program. You'll play a vital role in the program’s success by ensuring efficient daily warehouse and field operations, as well as strengthening local partnerships. Above all, it will be your responsibility to increase ridership. Your success will be measured by your ability to drive daily ridership, lead a high performing team, and provide users with exceptional customer service.

The ideal candidate for this role is someone is who is self-directed with a history of thriving and driving success in fast-paced environments. This is a fully onsite role .

Responsibilities :

• Oversee daily warehouse and field operations
• Perform physical tasks including moving scooters, driving vans, and maintaining scooters
• Set and manage daily routes for hourly associates for fleet deployment and repositioning
• Identify gaps in hitting operations metrics and develop solutions to fix them
• Drive timely and accurate submission of fleet health count, weekly operations data updates, and maintenance requests
• Recruit and train local team
• Ensure operations are in compliance with city agreements and company SOPs
• Manage inventory and ensure parts are ordered

Qualifications & Skills:

• At least 1-2 years managing operations in for fleets, warehousing, distribution, delivery, or similar fields.
• Comfortable lifting 60 lbs routinely
• Ownership mindset with a bias for action
• A willingness and ability to work a variety of days and shifts
• Exceptional communication
• Passion for the overall goals of dockless bike & scooter sharing and sustainable transportation
• Commitment to making your community a better place to live and ride
• Total Cash Compensation: $60,000–$87,000 annually, including a base salary and quarterly performance bonus opportunity.
  • Base Salary: $60,000–$75,000
  • Quarterly Performance Bonus: Additional earning potential based on performance
• Equity: Stock options
• Unlimited PTO
• Competitive Benefits Package:Medical, Dental, Vision, Short-Term Disability, and more
• 401(k)with company match
• Opportunity to work in a fast-paced technology company

The listed range is a good faith estimate, and exact compensation and total package may vary depending on market conditions and candidate qualifications.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Veo - Operations Careers ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.