Operations Manager - St. Joseph, MO

Echo Electric; Saint Joseph (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Paid time off

Job summary

Echo Electric in Saint Joseph, MO, seeks a Branch Operations Manager to lead warehouse and administrative functions, drive efficiency, and improve branch performance. You will oversee inventory, staff development, and customer service while coordinating with Sales and the broader Echo Electric network.

The role emphasizes process improvements, safety, and collaboration across branches, with an annual salary and eligibility for an incentive plan."

Qualifications

• 5 years of experience in business, sales or operations management.
• Strong leadership and planning abilities.
• Excellent written and verbal communication.
• Experience in electrical distribution industry desired.

Responsibilities

• Direct and coordinate warehouse and administrative functions to ensure quality customer service.
• Participate in recruitment and selection processes.
• Develop staff through training and performance management initiatives.
• Manage movement and audit of inventory and related processes.
• Coordinate inventory prep, cycle counts, vendor returns, displays and promotions for counter sales.
• Oversee debit memo process with accounting, manage cash/credit transactions and pricing contracts.
• Ensure timely responses to calls and emails and maintain customer communication.
• Maintain customer relationships and follow-up to resolve issues.
• Assist with branch safety, security and building management; report accidents with HR guidance.
• Support other branches in securing customer orders with Sales and Management teams.

Skills

Leadership

Communication

Time management

Problem solving

Customer service

Vendor relationships

Education

Bachelor’s degree in business administration

Tools

Microsoft Office

Excel

Job description

Your career grows here. At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution. Echo Electric represents over $1.2 billion in sales covering Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, the worldwide leader in electrical distribution, we have a global reach that allows us to offer excellent benefits and develop innovative solutions, while maintaining our strong local roots and close-knit culture. We empower our associates to contribute to our success by adopting the adapt, dare, learn mindset-- adapt to new situations and people, dare to appropriately challenge the status quo, and learn from others and our own experiences.

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and Springfield Electric have become one brand moving forward with a shared culture, strategy, and vision. We are now going to the market under one bold new brand, Echo Electric.

We are looking for a Branch Operations Manager for our St. Joseph, MO branch! As a Branch Operations Manager, you will focus on the warehouse and administrative functions and the key financial measurements of the branch. This position will also be responsible for evaluating and identifying process improvements to enhance the overall operation of the branch.

Compensation

Annual salary, this position is eligible for an incentive plan.

How You Will Contribute

• Direct and coordinate warehouse and administrative functions to assure that associates are efficiently and effectively providing services required in a manner that promotes quality customer service.
• Participate in recruitment process and selection process.
• Ensure direct staff are being developed through training and performance management initiatives.
• Manage the movement and audit of inventory.
• Coordinate inventory preparation, cycle inventory counts with RF system, vendor returns, product displays, and promotional material for counter sales area.
• Oversee debit memo process in working with accounting to expedite past dues, manage cash and credit transactions, customer credit approvals, pricing contracts, and job que management.
• Ensure appropriate response time to incoming calls, emails, and any other communication needed.
• Maintain customer relationships and trust ensuring appropriate follow-up and problem resolution.
• Assist with branch safety activities, ensure overall facility security and building management, and report all accidents in a timely manner with the guidance of HR.
• Support other branches in efforts to secure customer orders working with Sales team and Managers.

What You Bring

• 5 years of experience in business, sales or operations management including the application of management principles involved in strategic planning, resource allocation, sales forecasting, and coordination of people and resources. Experience in the electrical distribution industry is desired.
• Bachelors Degree in Business Administration, Management, Sales and Marketing or related field, or an equivalent combination of education and job experienced as determined by the company.
• Demonstrated customer and vendor relationship building and maintenance skills.
• Ability to communicate clearly and concisely in written and verbal formats.
• Demonstrated leadership skills and ability to plan and schedule the work of others.
• Demonstrated time management skills and organizational skills, including ability to plan and manage multiple priorities simultaneously.
• Proven proficiency in general computer application, as well as Microsoft Office Software, including Word and Excel.
• Strong customer service orientation.
• Proven attentiveness to detail coupled with problem solving analysis and resolution skills.
• Ability to lift up to 25 pounds with or without accommodation.
• Characteristic of passion for learning products electrical products and their applications, as well as learning the electrical distribution industry.
• Travel may be required on occasion, valid driver's license required with proven safe driving record.

What We Offer

• Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.
• Paid time off and paid holidays
• 401K match
• Profit Sharing
• Tuition reimbursement and employee development.
• Annual Safety Shoe Reimbursement
• Employee Discount on products
• Access to a variety of trainings for personal development

Who We Are

We’re the world’s number one distributor of electrical products, solutions and related services. Echo Electric is owned by Sonepar, a global company with over 500 locations nationwide. Whether you grow at one of our local Opcos or at one in another region, we want you to grow with us! All associates are regularly trained and we value promoting from within when possible.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.