Operations Manager - St. Joseph, MO

Sonepar USA Inc; Saint Joseph (MO); On-site; USD 70,000 - 95,000; Full time

Job summary

Echo Electric, a Sonepar brand, seeks a Branch Operations Manager for the St. Joseph, MO branch to drive warehouse and admin functions, improving efficiency and financial performance.

You will recruit, train, and develop staff, manage inventory movements, and ensure strong customer service in a dynamic electrical distribution environment.

Qualifications

• 5 years of experience in business, sales or operations management.
• Bachelor's degree in Business Administration, Management, Sales & Marketing or related field.
• Demonstrated customer and vendor relationship building and maintenance skills.
• Ability to communicate clearly and concisely in written and verbal formats.
• Demonstrated leadership and ability to plan and schedule the work of others.
• Demonstrated time management and organizational skills, including prioritization.
• Proficiency in Microsoft Office (Word, Excel).
• Strong customer service orientation.
• Ability to lift up to 25 pounds.
• Willingness to travel occasionally with valid driver's license.

Responsibilities

• Direct and coordinate warehouse and administrative functions to assure quality customer service.
• Participate in recruitment and selection processes.
• Ensure staff development through training and performance management.
• Manage the movement and audit of inventory.
• Coordinate inventory preparation and cycle counts with RF system and promotions.
• Oversee debit memo processes, cash and credit transactions, pricing contracts, and job costing.
• Ensure timely responses to calls, emails, and other communications.
• Maintain customer relationships and follow up on issues.
• Assist with branch safety and building management; report accidents.
• Support other branches in securing customer orders with Sales team.

Skills

Leadership skills

Customer service

Communication skills

Time management

Organizational skills

MS Office proficiency

Attention to detail

Problem solving

Physical ability

Travel flexibility

Education

Bachelor's degree in Business Administration, Management, Sales & Marketing or related field

Tools

Microsoft Office Suite

Job description

Your career grows here.

At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution. Echo Electric represents over $1.2 billion in sales covering Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, the worldwide leader in electrical distribution, we have a global reach that allows us to offer excellent benefits and develop innovative solutions, while maintaining our strong local roots and close-knit culture. We empower our associates to contribute to our success by adopting the adapt, dare, learn mindset-- adapt to new situations and people, dare to appropriately challenge the status quo, and learn from others and our own experiences.

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and Springfield Electric have become one brand moving forward with a shared culture, strategy, and vision. We are now going to the market under one bold new brand, Echo Electric.

We are looking for a Branch Operations Manager for our St. Joseph, MO branch! As a Branch Operations Manager, you will focus on the warehouse and administrative functions and the key financial measurements of the branch. This position will also be responsible for evaluating and identifying process improvements to enhance the overall operation of the branch.

Compensation:

A nnual salary, this position is eligible for an incentive plan.

How you will contribute:

• Direct and coordinate warehouse and administrative functions to assure that associates are efficiently and effectively providing services required in a manner that promotes quality customer service.
• Participate in recruitment process and selection process.
• Ensure direct staff are being developed through training and performance management initiatives.
• Manage the movement and audit of inventory.
• Coordinate inventory preparation, cycle inventory counts with RF system, vendor returns, product displays, and promotional material for counter sales area.
• Oversee debit memo process in working with accounting to expedite past dues, manage cash and credit transactions, customer credit approvals, pricing contracts, and job que management.
• Ensure appropriate response time to incoming calls, emails, and any other communication needed.
• Maintain customer relationships and trust ensuring appropriate follow-up and problem resolution.
• Assist with branch safety activities, ensure overall facility security and building management, and report all accidents in a timely manner with the guidance of HR.
• Support other branches in efforts to secure customer orders working with Sales team and Managers.

What you bring:

• 5 years of experience in business, sales or operations management including the application of management principles involved in strategic planning, resource allocation, sales forecasting, and coordination of people and resources. Experience in the electrical distribution industry is desired.
• Bachelors Degree in Business Administration, Management, Sales and Marketing or related field, or an equivalent combination of education and job experienced as determined by the company.
• Demonstrated customer and vendor relationship building and maintenance skills.
• Ability to communicate clearly and concisely in written and verbal formats.
• Demonstrated leadership skills and ability to plan and schedule the work of others.
• Demonstrated time management skills and organizational skills, including ability to plan and manage multiple priorities simultaneously.
• Proven proficiency in general computer application, as well as Microsoft Office Software, including Word and Excel.
• Strong customer service orientation.
• Proven attentiveness to detail coupled with problem solving analysis and resolution skills.
• Ability to lift up to 25 pounds with or without accommodation.
• Characteristic of passion for learning products electrical products and their applications, as well as learning the electrical distribution industry.
• Travel may be required on occasion, valid driver's license required with proven safe driving record.

What we offer:

• Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.
• Paid time off and paid holidays
• 401K match
• Profit Sharing
• Tuition reimbursement and employee development.
• Annual Safety Shoe Reimbursement
• Employee Discount on products
• Access to a variety of trainings for personal development

Who we are:

We're the world's number one distributor of electrical products, solutions and related services. Echo Electric is owned by Sonepar, a global company with over 500 locations nationwide. Whether you grow at one of our local Opcos or at one in another region, we want you to grow with us! All associates are regularly trained and we value promoting from within when possible.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.