Operations Manager Skill Level 1-TS/SCI w/poly

Peraton; Maryland; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

25 days of PTO

subsidized employee benefits coverage

eligibility to participate in a bonus plan

Job summary

Peraton is seeking an Operations Manager I in the United States, Maryland to provide customer solutions Help Desk support for the Content and Event Warehouses. The role requires strong customer service, organization skills, and a TS/SCI security clearance with polygraph.

Responsibilities include resolving help desk tickets, escalating issues to Developers, and educating users on system operations. Peraton offers enhanced benefits, including subsidized employee coverage and a bonus plan.

Qualifications

• Active TS/SCI security clearance with polygraph is required.
• A master’s degree in a technical field will be considered equivalent to four (4) years of experience.
• Five (5) years or more of relevant experience.

Responsibilities

• Provide customer solutions Help Desk support.
• Resolve end user help desk tickets and escalate issues.
• Educate users on system functionality.

Skills

Customer Service skills

Organization skills

Experience with JIRA ticketing system

Experience with Confluence

Education

Bachelor's degree in a technical field

Job description

Basic Qualifications

• Active TS/SCI security clearance with polygraph is required
• A bachelor’s degree in a technical field is highly desired which will be considered equivalent to two (2) years of experience. A master’s degree in a technical field will be considered equivalent to four (4) years of experience. NOTE: A degree in Computer Science, Mathematics, Information Systems, Engineering, or similar degree will be considered as a technical field.
• Strong Customer Service skills
• Strong organization skills
• Experience with JIRA ticketing system and Confluence
• Five (5) years or more of relevant experience with these tasks

Benefits

Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligibility to participate in an attractive bonus plan.

Responsibilities

This opening is for an Operations Manager I to provide customer solutions Help Desk support for the Content and Event Warehouses. The candidate will be responsible for resolving end user help desk tickets and for escalating issues to Developers. Additional responsibilities include reviewing system logs for errors, responding to user tickets requesting new features or complaints about performance, and educating users and other help desks on how the system works.