Operations Manager Skill Level 1-TS/SCI w/poly

Peraton; Laurel (MD); On-site; USD 104,000 - 166,000; Full time

Benefits offered by this job

25 days PTO annually

Bonus plan

Job summary

Peraton, located in Laurel, MD, seeks an Operations Manager I to deliver customer solutions and Help Desk support for the Content and Event Warehouses. You will resolve end user tickets, escalate issues to Developers, review system logs, and respond to feature requests or performance concerns.

Required TS/SCI with poly, a technical field degree or equivalent experience, and strong customer service and organizational skills.

Qualifications

• Active TS/SCI security clearance with polygraph is required.
• A technical field degree or equivalent experience is considered.
• Strong customer service and organization skills are required.
• Experience with JIRA and Confluence is required.
• 5+ years of relevant experience in these tasks.

Responsibilities

• Provide customer solutions Help Desk support for Content and Event Warehouses.
• Resolve end user tickets and escalate issues to Developers as needed.
• Review system logs for errors and respond to feature requests or performance complaints.
• Educate users and other help desks on system usage.

Skills

Customer Service

Organization skills

JIRA

Confluence

Help desk

Education

Bachelor's degree in a technical field

Master's degree in a technical field

Technical degree equivalent (CS/Math/Info Sys/Engineering)

Tools

JIRA

Confluence

Job description

Operations Manager Skill Level 1-TS/SCI w/poly

Job Locations: US-MD-Laurel

Requisition ID: 2026-167186

Position Category: Information Technology

Clearance: Top Secret/SCI w/Poly

Responsibilities

This opening is for an Operations Manager I to provide customer solutions Help Desk support for the Content and Event Warehouses. The candidate will be responsible for resolving end user help desk tickets and for escalating issues to Developers. Additional responsibilities include reviewing system logs for errors, responding to user tickets requesting new features or complaints about performance, and educating users and other help desks on how the system works.

#MDFSP

Qualifications

Basic Qualifications:

Active TS/SCI security clearance with polygraph is required

A bachelor's degree in a technical field is highly desired which will be considered equivalent to two (2) years of experience. A master's degree in a technical field will be considered equivalent to four (4) years of experience. NOTE: A degree in Computer Science, Mathematics, Information Systems, Engineering, or similar degree will be considered as a technical field.

Strong Customer Service skills

Strong organization skills

Experience with JIRA ticketing system and Confluence

Five (5) years or more of relevant experience with these tasks

Benefits:

• Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligibility to participate in an attractive bonus plan.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.