Operations Manager - Seattle, WA

WM; Seattle (WA); On-site; USD 71,190 - 103,779; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Company match

Discretionary time off

Paid Vacation and Holidays

Job summary

WM in Seattle is seeking a dedicated manager responsible for onboarding, coaching, and mentoring drivers. You will establish positive relationships with frontline employees while ensuring safety practices are paramount.

Requirements include an Associate's Degree or relevant work experience and a valid Driver's License. The role offers a competitive compensation package, including medical, dental, and 401K benefits, along with paid time off and holiday time.

Qualifications

• Must be at least 18 years of age.
• Legally eligible to work in the country where the position is located.
• Valid Driver's License required.

Responsibilities

• Onboard and develop frontline employees.
• Provide coaching and performance management.
• Conduct root cause investigations for injuries.

Education

Associate's Degree (accredited) or in lieu of a degree

High School Diploma (accredited) and two (2) years of relevant work experience

Job description

Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee
• Teaching and developing an understanding of the WM Way
• Conduct Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Qualifications

Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Driver's License

Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Compensation & Benefits

Pay: The expected base pay range for this on-site position is $71,190- $103,779. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Employees will also receive discretionary time off, up to 80 hours of paid sick time per year and seven paid holidays throughout the calendar year. Additionally, the Company has a leave pay policy that provides for up to 4 weeks of paid leave in a rolling 12-month period for qualifying leaves.

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.