Operations Manager - Portland, OR

WM; Portland (OR); On-site; USD 71,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid vacation and holidays

Personal days

Job summary

WM is seeking a disciplined Operations Manager Trainee to lead onboarding, development, and coaching for drivers and helpers. The role requires frequent field presence and building strong relationships with frontline staff.

You will supervise performance, ensure safety, and drive best practices while maintaining regulatory records and collaborating with customers to resolve issues. This entry path emphasizes growth into WM operations leadership.

Qualifications

• Must have at least 2 years relevant frontline supervisory experience or completion of WM Operations Manager Trainee program.
• Associate degree or equivalent; or HS diploma with relevant work experience and eligibility to work in the US.

Responsibilities

• Oversee onboarding, development and coaching of drivers and helpers.
• Conduct daily check-ins with new frontline employees.
• Provide timely feedback and support for onboarding and performance.
• Review best practices to improve daily frontline performance.
• Advance frontline career goals and address improvement opportunities.
• Lead safety training and enforce WM safety standards.
• Document and maintain regulatory records (e.g., DOT-related).
• Inspect route operations records (DVIRs, attendance, open tickets).
• Visit customers to resolve safety issues or propose service alternatives.

Skills

Onboarding

Coaching

Mentoring

Performance management

Safety leadership

Field work

Communication

Education

Associate's degree (accredited) or equivalent

High School Diploma + 2 years experience

Tools

DVIRs

Driver time & attendance records

Job description

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties And Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

• Required Qualifications
• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire
• Preferred Qualifications
• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay

The expected base pay range for this on-site position is $71,190- $95,000. This range represents a good faith estimate fort his position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.