Operations Manager, Scottsdale

Hermès; Scottsdale (AZ); On-site; USD 92,000 - 97,000; Full time

Benefits offered by this job

Commission and bonus incentives

Medical, Dental, Vision

Paid time off

401(k) plan with company matching

Job summary

Hermès is seeking an Operations Manager for their Scottsdale Boutique, responsible for managing all operational aspects, including inventory control and staff training. The ideal candidate will have over 5 years of retail management experience, preferably in a luxury environment.

Key responsibilities include overseeing shipping and receiving, maintaining operational efficiency, and ensuring compliance with company policies. Competitive compensation and extensive benefits are offered including paid time off and a 401(k) plan.

Qualifications

• 5+ years of retail management experience in a luxury environment preferred.
• Proficient shipping and receiving experience.
• Excellent communication skills both verbal and written.

Responsibilities

• Oversee operational functions including inventory control and maintenance.
• Manage shipping and receiving department and ensure timely movement of merchandise.
• Train and manage operational teams, ensuring compliance with company policies.

Skills

Retail management experience

Communication skills

Computer skills (MS Excel, Word, PowerPoint)

Building maintenance experience

POS and phone systems knowledge

Education

5+ years of experience in retail management

Job description

The Team

The Hermès Scottsdale Boutique opened in 2025 and focuses on providing extraordinary service to clients as a part of the Central Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced, luxury environment.

The Opportunity

The Operations Manager is responsible for overseeing all operational functions which may include inventory control, housekeeping, maintenance, and selling service associates. This position is responsible for adhering to the P&L budget for all operational areas. The Manager of Operations communicates, trains, and implements all company policies and ensures compliance. The Operations Manager will create efficient processes, set parameters, and implement directives to support operational efficiency and growth.

All other duties as assigned by the supervisor.

About the Role

• Manages shipping and receiving department. Assess actions to be taken with receiving issues. Ensure the timely movement of merchandise and adherence to all procedural guidelines including but not limited to transfers, RTVs, damages, negative on hands etc. Through management of inventory control associates and other operational staff, ensure the organization and efficient operation of all back of house space.
• Takes part in all managerial responsibilities for efficient running of the business inclusive of overseeing and validating cash handling procedures are respected, appropriately documented and reported to Managing Director. Operations Manager will contribute and work in tandem with retail management team as needed and in fair rotation. Operations Manager will also assist in the absence of Managing Director and Floor Directors during Podium, vacations or in the absence of the Assistant Manager or Selling Supervisor.
• Ensure workflow of all after‑sales service and craftspeople/tailors if applicable.
• Performs and prepares for all inventories and cycle counts, including reconciliations of stock discrepancies. Performs stock adjustments.
• Liaison with corporate construction and maintenance department and outside vendors with regards to any maintenance needs. Ensure building and store are maintained to company standard and all issues are addressed in a timely manner.
• Ensure functionality of all IT and phone system by communicating with corporate contacts and securing resolutions.
• Acts as a liaison with outside vendors for monthly need and or special events.
• Partners with Managing Director to manage operational team and vendors ensuring appropriate scheduling training and coaching. Manages E‑time and keeps accurate record of vacation and time and attendance with HR. This includes all SSA’s, housekeeping, shipping and receiving, asset protection guards and after sales staff as appropriate for the location.
• Coordinates and prepares evacuation drills and provides training to team with regards to emergency response preparedness.
• Responsible for and oversees all operations and after‑sales supply orders.
• Oversees all Staff Sales
• Trains staffs to ensure compliance with all operational policies and procedures ensuring policies are thoroughly communicated to all staff in a timely manner.
• Recruits and maintains an active talent bank for any operational positions.

Supervisory Responsibility

Yes

Budget Responsibility

Yes

Decision Making Responsibility

Yes

About You

• 5+ years of retail management experience in a similar role; prior experience in a luxury environment preferred.
• Proficient shipping and receiving experience.
• Excellent computer skills and proficient in MS Excel, Word and PowerPoint.
• Excellent communication skills both verbal and written.
• Strong POS and phone systems knowledge.
• Extensive building maintenance experience.
• Must work well under pressure and have the ability to multi‑task with accuracy.
• Acute interpersonal skills and a collaborative management style.
• Familiarity with international parent companies a plus.
• Ability to lift between 0‑25 lbs. without assistance. We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Compensation

The range for this role is $92,000.00 - $97,000.00. Actual rates are determined based on the job, location, and individual experience.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

Equal Opportunity Employment

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non‑public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at [e-mail]. Please do not submit resumes or applications to this email address.