Operations Manager-Santa Rosa VS

Victoria's Secret; Santa Rosa (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Victoria's Secret in Santa Rosa, CA is seeking an Operations Manager to drive execution and uphold a consistent, efficient store environment. This role reports to the Store Manager or Assistant Store Manager and leads operational routines across shipments, replenishment, inventory, and back-of-house activities.

The ideal candidate will oversee direct reports, including Selling Associates, ensure safety and asset protection, and support floorsets and launches in a high-volume setting.

Qualifications

• Proven experience in retail store operations and leadership.
• Ability to manage shipments, replenishment, and inventory processes.
• Strong focus on cleanliness, safety, and asset protection.

Responsibilities

• Execute shipments, replenishment, and inventory processes.
• Maintain back-of-house organization and operational efficiency.
• Ensure inventory accuracy and operational compliance.
• Uphold cleanliness, safety, and asset protection standards.
• Support floorsets and product launches and coordinate timing.
• Identify and resolve operational gaps to improve store performance.
• Supervise direct reports, including Selling Associates.
• Lead in higher volume or complex environments with clear direction.

Job description

Description

A Victoria’s Secret & Co Operations Manager is a values-based leader who drives operational execution to ensure a consistent and efficient store environment. This role reports to the Store Manager or Assistant Store Manager.

Key Responsibilities

The Operations Manager ensures operational routines are executed consistently to support product availability and store readiness. Specifically, this role owns:

• Execution of shipment, replenishment, and inventory processes


• Back-of-house organization and operational efficiency


• Inventory accuracy and operational compliance


• Cleanliness, safety, and asset protection standards


• Support of floorsets and product launches


• Identification and resolution of operational gaps


• Direct reports, including Selling Associates


• This role is present in higher volume or more complex environments and leads the performance and direction of the business

Store Leadership Expectations

• Leading and demonstrating company values


• Executing the role of the Head Coach through coaching, zoning, team selling, and personal selling


• Coaching & development of associates and leaders


• Executing Daily Work Force Management actions


• Maintaining visual merchandising standards


• Collaborating with cross-functional partners to ensure seamless execution


• Leading and modeling behaviors that link to leadership competencies


• Demonstrating and leading company policy and procedures


• Additional duties as assigned

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