Operations Manager - San Angelo

Bruckner Truck Sales, Inc.; Alvery Junction (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Bruckner Truck Sales, Inc. in Texas seeks an Operations Manager to lead the dealership’s day-to-day activities, align with the General Manager, and drive service, parts, and overall customer excellence.

You will recruit, develop and engage teams, monitor KPIs, manage vendor and contractor relationships, and implement best-practice processes to deliver strong profitability and a premier customer experience.

Qualifications

• Bachelor's degree or equivalent experience in business administration or operations.
• Experience leading dealership operations or service teams is preferred.
• Strong communication, planning and problem-solving skills.

Responsibilities

• Oversee day-to-day dealership location operations and apply strategic plans.
• Lead, hire, develop and manage all department teams with the General Manager.
• Monitor financials, KPIs and performance metrics to drive profitability.
• Manage third-party contracts, vendor relationships and risk exposure.
• Ensure excellent customer service and achievement of service goals.

Skills

Strategic planning

People leadership

Operations management

Team development

KPI monitoring

Vendor management

Customer service

Education

B.S. in Business Administration

Job description

Operation Manager will report to area General Manager. They will assume a strategic role for overseeing and directing all dealership location operating activities. As a leader of people, this position must lead by example, develop an engaged team that is committed to providing the highest level of customer service and promoting our organization as the dealership and employer of choice. Primary responsibilities include, but are not limited to, the day-to-day responsibility for leading, planning, implementing, managing and controlling parts and service related activities of the location. Along with the General Manager, this will include responsibility for hiring, developing, engaging, and managing all department teams, strategic planning, risk management, contracted services and relationships with third-party vendors.ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIESPlanningProvide strategic input and leadership for the growth and profitability of the location.Direct supervisory responsibility over location department managers. Work in conjunction with the General Manager to meet the goals of the department’s monthly forecast and plan.Review performance measures, financial statements and key metrics with the General Manager that support the locations strategic direction and operational activities.Work with the General Manager to develop strategic recruiting and retention plans to meet the human capital needs of the company.OperationsPlan for and direct the day to day operations of the entire dealership location.Ensure maintenance, cleanliness, appearance and functionality of all company assets along with the proper security for all assets; buildings, equipment, vehicles, inventory, documents, etc.Develop and maintain good working relationships with our primary manufacturers, suppliers and industry representatives, in order to maintain a dominant position in the industry.Resolve any customer or employee complaints that the department manager has not been able to, with a sense of urgency, respect and fairness to the company.Manage any third-party relationships for which any operational activities have been outsourced.Work with General Manager to implement best practices from a process standpoint to produce best in class results for the dealership.Work in conjunction with General Manager on any personnel, legal, safety or policy issues that arise and resolve in a timely fashion as not to have any impact to ongoing-operations.Responsibilities:• Oversee all stock orders, emergency orders, and special orders including expediting all back orders.• Control inventory levels and obsolescence levels.• Maintains all management reports necessary to audit the performance of the Service Department and individual employees on a monthly basis.• Ensures that all required manufacturer warranty, safety, emission, and product improvement programs are complete in a timely manner.• Periodically visits primary customers to monitor customer relations for the purpose of evaluating their service needs, problems, and satisfaction with distributorship performance.• Evaluate on a monthly and random basis, the performance of the Service Department and employees, through general observations and use of time management labor reports.• Ensures that necessary shop tools, and service equipment are available and maintained in good orderReportingConduct weekly department management meetings to develop better communication while encouraging greater awareness and accountability within the group.Communicate the results of monthly and year to date individual dealership location results to all department managers in a timely and accurate fashion.Risk ManagementIdentify, understand and mitigate any key elements of the company's risk profile.Work in conjunction with the General Manager on the location OEM and vendor compliance training for all departments.Review effective internal controls at the respective location and ensure compliance with company policies.Leadership DevelopmentInspire trust by being a credible leader that follows our Core Values.Create vision by clearly defining where your team is going and how they are going to get there.Coach and mentor by investing in each person on your team to improve performance, solve problems and grow their careers.Foster a positive work environment by establishing shared ownership for results, developing members to their fullest potential and making work interesting and enjoyable.Recognize and reward by acknowledging the efforts and accomplishments of team members, ensuring they feel valued and know how their contributions are making a difference to customers, the community and the organization.Education & ExperienceB.S degree in Business Administration preferred or equivalent experience or equivalent combination of education and experience.An experienced leader with appropriate industry experience, preferably with commercial truck dealership environment.CompetenciesAn energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.A strategic visionary with sound technical skills, analytical ability, good judgment and strong operational focus.A well organized and self-directed individual who is \"politically savvy\" and a team player.An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.A good educator who is trustworthy and willing to share information and serve as a mentor.TravelThis position requires moderate travel 5 to 15%MEASURESMeeting Core ValuesPerformance ReviewsMeeting your specific department/individual goalsMeeting financial goals and KPIsComplete all tasks assigned by the General ManagerCORE VALUESWe act with honesty and integrityWe value our people and communitiesWe are customer focusedWe do what it takesWORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.Light lifting is required. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects.Bruckner Truck Sales is an equal opportunity employer (Minority/Female/Disabled/Veteran).