Operations Manager - Safety, Quality & On-Time Delivery

IRONCLAD Powered by Mersino; Commerce City (CO); On-site; USD 90,000 - 130,000; Full time

Job summary

Ironclad Environmental Solutions is seeking an Operations Manager to drive operational excellence across safety, quality, delivery, and cost control. This role leads safety initiatives, training, and KPI programs to improve performance in a fast-paced environment.

You will partner with Branch and Regional managers, manage inventory, leverage capacity planning, and supervise service staff to deliver on-time, high-quality results while maintaining strong customer satisfaction.

Qualifications

• Bachelor's degree preferred, with relevant field experience.
• 5+ years of leadership in manufacturing operations, including budget management and executing business strategies.
• Proven ability to manage cross-departmental relationships and work with executive and field leadership.
• Experienced in leading continuous improvement initiatives.
• Capable of managing multiple projects in a dynamic, fast-paced environment.
• Strong attention to detail, focused on improving quality and performance.
• Excellent customer presentation and communication skills.
• Experience in leasing or related industries like logistics or transportation.
• Ability to work in culturally diverse, matrixed organizations.
• Proficient in MS Office and CRM software (Salesforce); experience with MS Project and SAP is a plus.

Responsibilities

• Ensure compliance with Ironclad Safety, Transportation, and Environmental Policies, supporting health and safety through training, assessments, and workplace improvements.
• Implement and maintain standard work instructions with strong training and communication initiatives.
• Collaborate with Branch Managers, Regional Managers, and corporate departments to execute strategic initiatives and meet KPIs.
• Optimize fleet and labor utilization to meet customer demand in alignment with Operations Directors.
• Conduct quarterly inventory counts for fleet, rolling stock, and PPE to ensure proper maintenance and accountability.
• Utilize capacity planning tools to support Unit on Rent (UOR) growth and manage VAPS inventory.
• Train and monitor service employees on Standard Work Instructions, ensuring branch staffing and process implementation.
• Provide safe, timely, cost-effective, and high-quality delivery of services through proper systems and support.
• Lead periodic branch assessments to evaluate performance and drive training and development.
• Use the Net Promoter Score (NPS) system to address internal issues and ensure customer satisfaction.
• Ensure on-time deliveries, returns, and high product quality (<60-day calls and First Time Quality).

Skills

Leadership

Cross-functional

Continuous improvement

Project management

Attention to detail

Customer communication

Leasing/logistics experience

CRM (Salesforce)

MS Office

MS Project / SAP

Education

Bachelor's degree preferred

Tools

Salesforce

MS Project

SAP

MS Office

Job description

Ironclad Environmental Solutions is seeking an Operations Manager to drive operational excellence across safety, quality, delivery, and cost control. This role leads safety initiatives, training, and KPI programs to improve performance in a fast-paced environment.

You will partner with Branch and Regional managers, manage inventory, leverage capacity planning, and supervise service staff to deliver on-time, high-quality results while maintaining strong customer satisfaction.