Operations Manager - ROS

United Rentals; Norton (MA); On-site; USD 80,665 - 120,995; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional Oppt.

Additional Vacation Buy Up Program (US

Early Wage Access (US Hourly)

Paid Sick Leave

Inclusive culture

Job summary

United Rentals, Inc. is the world's largest equipment rental provider, and we are seeking an Operations Manager to coordinate and direct quality service to maximize branch productivity.

Working with the Branch Manager, you will ensure safety, world-class customer service, and compliance with standard processes to drive efficient operations and growth. This role emphasizes leadership, training, and a strong customer focus.

Qualifications

• 3+ years of sales and operational experience.
• Bachelor's degree preferred.
• Valid driver’s license with acceptable record.
• Proficient in Microsoft Office applications, especially Excel.
• Strong leadership and communication skills.

Responsibilities

• Support Branch Manager in achieving financial objectives.
• Assist in ensuring compliance with company policies.
• Oversee sales efforts and business initiatives.
• Manage performance of direct staff including Inside Sales Reps, Drivers, and others.
• Motivate, coach, and train personnel.

Skills

Leadership

Sales experience

Communication

Excel

Motivation

Education

High School diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Great company. Great people. Great opportunities.

If you would like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations.

What you'll do:

• Support Branch Manager in implementing actions to achieve financial objectives
• Assist the Branch Manager in ensuring compliance with all company policies
• Oversee sales efforts and business initiatives
• Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff as applicable
• Motivate, coach and train personnel
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

Requirements:

• High School diploma; Bachelor's degree preferred
• 3+ years of sales and operational experience
• Basic knowledge of the construction rental equipment industry or related
• Strong motivational and leadership skills
• Superior customer service, teamwork and verbal/written communication skills
• Proficient in Microsoft Office (particularly Excel)
• Valid driver's license with an acceptable record

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Benefits:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service‑leadership, discipline, integrity, and teamwork‑are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.

Compensation Range: $80,665.00 - $120,995.00