Operations Manager - ROS

ISHE; Boise, Northern (ID, KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Paid Parental Leave

Employee Discount Program

Career Development & Promotional Oppt.

Additional Vacation Buy Up Program (US

Early Wage Access through Payactiv (US

Paid Sick Leave

Inclusive and welcoming culture

Job summary

United Rentals is seeking an Operations Manager to support the Branch Manager in delivering quality service, driving branch productivity, and ensuring safety and policy compliance. You will lead and develop staff, oversee sales initiatives, and promote a customer-first culture across the team.

With a focus on safety, code of conduct, and efficient operations, you will play a key role in achieving financial goals while maintaining world-class service standards for customers and partners.

Qualifications

• 3+ years of sales and operational experience.
• Strong leadership and motivation abilities.
• Excellent customer service, teamwork and communication skills.
• Proficiency in Microsoft Office, especially Excel.
• Valid driver’s license with a clean record.

Responsibilities

• Support Branch Manager in achieving financial objectives.
• Assist in ensuring policy compliance across the branch.
• Oversee sales efforts and business initiatives.
• Performance manage direct staff including Inside Sales Reps and Drivers.
• Motivate, coach and train personnel.
• Promote safety and discipline through leadership and accountability.
• Handle other duties as needed.

Skills

Leadership skills

Sales experience

Customer service

Teamwork

Verbal/written communication

Safety compliance

Education

High School diploma

Bachelor's degree preferred

Tools

Microsoft Office (Excel)

Job description

Great company. Great people. Great opportunities. If you would like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations.

What you'll do:

• Support Branch Manager in implementing actions to achieve financial objectives
• Assist the Branch Manager in ensuring compliance with all company policies
• Oversee sales efforts and business initiatives
• Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff as applicable
• Motivate, coach and train personnel
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

Requirements:

• High School diploma; Bachelor's degree preferred
• 3+ years of sales and operational experience
• Basic knowledge of the construction rental equipment industry or related
• Strong motivational and leadership skills
• Superior customer service, teamwork and verbal/written communication skills
• Proficient in Microsoft Office (particularly Excel)
• Valid driver's license with an acceptable record

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Why join us?

We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.