Operations Manager - Release of Information (Remote)

Lensa; Denver (CO); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading digital health company is seeking an Operations Manager for their Release of Information team. This remote role involves strategic oversight of operational activities, employee engagement, and client management, with a focus on achieving profitability and enhancing customer satisfaction. The ideal candidate will possess strong leadership skills and a Bachelor's degree, along with a passion for improving health outcomes.

Qualifications

• Bachelor’s degree and relevant experience preferred.
• Highly team-oriented.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead a team of release of information specialists to achieve goals efficiently.
• Manage new client implementations and coordinate client communications.
• Assist in budgeting and fiscal planning.

Skills

Communication

Negotiation

Analytical skills

Problem-solving

Detail-oriented

Multitasking

Education

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Operations Manager - Release of Information (Remote)

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Operations, Release of Information, is responsible for ensuring all tasks are performed consistently, timely, and professionally. This role involves strategic organization of operational activities aligned with regional and company goals, emphasizing employee engagement, work quality, operational efficiency, planning, customer orientation, and P&L profitability. The Manager will collaborate closely with the Director of Operations and other leaders to implement processes that ensure exemplary member experience and market-leading performance. Up to 25% travel may be required.

Essential Job Functions

Organizational Leadership

• Set the tone and vision, leading with compassion, respect, accountability, and innovation.
• Lead and participate in client meetings to ensure programs meet or exceed expectations.
• Lead a team of release of information specialists to achieve goals efficiently and profitably.
• Demonstrate strong leadership through delegation, decision-making, and staff development.
• Coordinate with regional counterparts for process standardization.
• Establish performance measurement parameters.

Employee Responsibilities

• Hire, retain, coach, mentor, and manage performance of employees, maintaining core values and culture.
• Ensure daily onsite coverage and backup arrangements.
• Adhere to time and attendance standards.
• Work with domestic and global partners to maintain quality and turnaround times, update SOPs, and ensure training.
• Hold weekly 1-on-1 meetings with direct reports.

Client Responsibilities

• Manage new client implementations and customized projects.
• Coordinate and respond to client and internal communications, including reports and training.
• Prepare monthly presentations for senior leadership.
• Update process instructions and perform client-specific training.
• Partner with solutions and IT teams for troubleshooting connectivity issues.
• Monitor daily tracking and address client concerns.

Financial Management

• Assist in budgeting and fiscal planning.
• Analyze and improve financial performance related to revenue, expenses, and margins.
• Identify opportunities for market growth and client relationship development.

Customer Service Responsibilities

• Strengthen existing client relations.
• Identify growth opportunities and develop new relationships.
• Coordinate with Client Success to ensure satisfaction.

Physical Requirements

• Sit or stand for long periods.
• Lift and carry up to 25 lbs.
• Effective speaking and hearing abilities.
• Necessary visual and hand coordination for tasks.

HIPAA/Compliance

• Maintain confidentiality and access information on a need-to-know basis.
• Comply with corporate integrity and security regulations.
• Report unethical or unlawful activities.
• Maintain HIPAA certification annually.

Qualifications

• Bachelor’s degree and relevant experience preferred.
• Highly team-oriented.
• Proficient in Microsoft Outlook, Word, and Excel.
• Ability to multitask in a fast-paced environment.
• Excellent communication and negotiation skills.
• Detail-oriented with strong analytical and problem-solving skills.
• Handle confidential information professionally.
• Willingness to travel extensively, including overnight stays.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will be considered without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or veteran status.