Operations Manager - Release of Information (Remote)

Lensa; Denver (CO); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading digital health company is seeking an Operations Manager for the Release of Information. This remote position involves overseeing operational activities, ensuring excellent member experiences, and collaborating with leadership to drive performance. Ideal candidates will have a Bachelor's degree and strong leadership skills, with responsibilities including team management, client relations, and financial oversight.

Qualifications

• Bachelor’s degree and relevant experience preferred.
• Team-oriented mindset.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead a team of release of information specialists to achieve goals efficiently.
• Implement new client projects to meet their needs.
• Assist in developing budgets and fiscal plans.

Skills

Communication

Problem Solving

Analytical Skills

Negotiation

Leadership

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Operations Manager - Release of Information (Remote)

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Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Manager of Operations, Release of Information, is responsible for ensuring all tasks are performed consistently, timely, and professionally. The role involves strategic organization of operational activities aligned with regional and company-wide goals, emphasizing employee engagement, work quality, operational efficiency, planning, customer service, and P&L profitability. The Manager will collaborate closely with the Director of Operations and other leaders to implement processes that ensure excellent member experience and market-leading performance. Up to 25% travel may be required.

Essential Job Functions

Organizational Leadership

• Set the tone and vision with compassion, respect, accountability, and innovation.
• Lead and participate in client meetings to ensure programs and services meet or exceed expectations.
• Lead a team of release of information specialists to achieve goals efficiently and profitably.
• Demonstrate strong leadership through delegation, decision-making, and staff development.
• Coordinate with regional counterparts for process standardization.
• Establish performance measurement parameters.

Employee Responsibilities

• Hire, retain, coach, mentor, and manage employee performance.
• Ensure daily onsite coverage and backup arrangements.
• Maintain attendance standards.
• Collaborate with domestic and global partners to maintain quality and turnaround times, update SOPs, and conduct training.
• Hold weekly 1-on-1s with direct reports.

Client Responsibilities

• Implement new client projects to meet their needs.
• Manage communications and follow-ups with clients and leadership.
• Prepare monthly presentations for senior leadership.
• Update process instructions and conduct client-specific training.
• Partner with solutions and IT teams for troubleshooting connectivity issues.
• Monitor daily tracking and address client concerns.

Financial Management

• Assist in developing budgets and fiscal plans.
• Analyze financial performance and seek growth opportunities.

Customer Service Responsibilities

• Strengthen client relations and identify growth opportunities.
• Develop new relations and ensure customer satisfaction.

Physical Requirements

• Sit or stand for long periods.
• Lift and carry up to 25 lbs.
• Effective communication skills.
• Good eye/hand coordination and visual acuity.

HIPAA/Compliance

• Maintain confidentiality of all sensitive information.
• Comply with regulations and security obligations.
• Report unethical or unlawful activities.
• Maintain HIPAA certification annually.

Qualifications

• Bachelor’s degree and relevant experience preferred.
• Team-oriented mindset.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to multitask in a fast-paced environment.
• Excellent communication and negotiation skills.
• Detail-oriented with strong analytical and problem-solving skills.
• Professional handling of confidential information.
• Availability to travel extensively, including overnight stays.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected classes.