Operations Manager, Project Kuiper

Amazon; Andover (MA); On-site; USD 100,000 - 150,000; Full time

Job summary

An established industry player seeks a motivated Operations Manager to lead a dynamic team in a fast-paced warehouse environment. This role involves managing daily operations, ensuring safety and quality, and driving efficiency through innovative solutions. You will be responsible for mentoring your team, conducting performance reviews, and collaborating across functions to meet customer needs. Join a forward-thinking company committed to delivering reliable internet services globally, while fostering a diverse and inclusive workplace culture. If you are passionate about operational excellence and team leadership, this opportunity is perfect for you.

Benefits

Medical Benefits

Financial Benefits

Equity Options

Sign-On Payments

Qualifications

• Bachelor's Degree or equivalent experience required.
• 1+ years of direct management experience for employees.

Responsibilities

• Manage warehouse associates and oversee daily operations.
• Drive efficiency and quality through process improvement initiatives.

Skills

Management Skills

Analytical Skills

Communication Skills

Problem-Solving Skills

Coaching and Mentoring

Flexibility

Education

Bachelor's Degree

2+ years of Amazon experience

Tools

SAP

Microsoft Office

Job description

Job ID: 2936024 | Amazon Kuiper Manufacturing Enterprises LLC

Project Kuiper is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

The Kuiper team is looking for a motivated, customer-focused individual who wants to join our team as an Operations Manager. This role will be responsible for managing warehouse associates in functional areas such as material receipt, picking, kitting, or material delivery. This is a hands-on position where your daily activities will range from labor planning to strategic projects to new system development to supporting the customers that depend on our services.

Key Job Responsibilities

1. Hire, support, mentor, and motivate your hourly workforce, promoting a culture of inclusion, innovation and performance.
2. Manage safety, quality, productivity, and customer delivery promises.
3. Oversee daily execution of warehouse operations to deliver daily requirements with a focus on safety and quality.
4. Gather, trend and report process metrics/KPIs to promote improvement initiatives.
5. Drive efficiency and quality through process-focused approaches, process improvement initiatives and root cause / corrective action exercises.
6. Manage team goals and critical metrics to ensure business success. Drive accountability with the team.
7. Lead and implement critical business initiatives across the team.
8. Work effectively across functions with matters involving Quality, Engineering, Supply Chain, Finance, etc.
9. Conduct employee reviews, hiring, and disciplinary functions for the reporting team.
10. Contribute to Operations project teams leading new product introduction and other manufacturing initiatives.

A Day in the Life

You recognize that your people are the key to success and use your energy, motivation and innovation to earn trust with your team every day. You engage your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You are comfortable with ambiguity and will set the vision for our daily operations, ensuring the team consistently executes to meet customer needs. You drive improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You drive labor forecasting and ensure we staff according to business needs. You recognize the value of cross-training and use this as a tool to provide labor flexibility depending on daily workload in each area.

BASIC QUALIFICATIONS

1. A Bachelor's Degree or 2+ years Amazon (Blue Badge/FTE) experience or equivalent experience.
2. 1+ years of direct management experience for employees and their performance.
3. Flexibility in shift assignments, as Kuiper operates 24/7.

PREFERRED QUALIFICATIONS

1. 1+ years of ERP experience, especially in SAP.
2. APICS certified.
3. Forklift certified.
4. Strong communication and interpersonal skills.
5. Proficiency with Microsoft Office.
6. Excellent analytical and problem-solving skills.
7. Effective coaching and mentoring skills.
8. Ability to work in a fast-paced environment and prioritize tasks.
9. Demonstrated commitment to safety and quality.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $100,000/year in our lowest geographic market up to $150,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit here.

This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.