Operations Manager, Production

Factor_; Goodyear (AZ); On-site; USD 77,000 - 105,000; Full time

Benefits offered by this job

401K match

Generous PTO

Health benefits

Employee discounts on Factor_ meals

Job summary

Factor_ is seeking an Operations Manager to lead a high-volume prep, cook and plating kitchen and fulfillment center in Goodyear, AZ. You will partner with the Associate Director of Operations to blueprint and execute the operational road map for production and fulfillment, while building a positive culture for 100+ employees.

This role focuses on daily operational logistics, safety, quality, and continuous improvement, coordinating with HQ, R&D and cross-functional teams to meet KPI targets and

Qualifications

• 5+ years of management experience leading an industrial kitchen or production operations center (food service/production preferred).
• Bachelor’s Degree required, Master’s preferred; strategic comms at executive level.
• Familiarity with FSMA, HACCP, SQF; APICS CPIM/CSCP preferred.

Responsibilities

• Build and lead a strong fulfillment and production team; coach and develop talent across Kitchen, Prepping, Plating, Food Safety & Quality, and Fulfillment.
• Drive final production scheduling with managers; ensure product quality and KPI attainment.
• Act as liaison between site operations, kitchen, R&D and HQ; oversee continuous improvement and cost, safety, and delivery initiatives.

Skills

Leadership

Change management

Strategic thinking

People development

Communication

Operational excellence

Lean & Agile production

Spanish proficiency

Education

Bachelor's Degree

Master's preferred

Job description

SHIFT: Sunday - Wednesday (3:00pm - 2:00am) OR Wednesday - Saturday (3:00pm - 2:00am)

Job Description The Operations Manager drives the culture & leads the daily activities for a high-volume prep, cook and plating production kitchen and fulfillment center. You will work directly with our Associate Director of Operations to be in charge of building out & leading the operational road map for our production and fulfillment center. Your time will be spent between managing the daily operational logistics of the production center, creating a positive workplace culture for 100+ employees, mentoring the leadership team, and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.

You will...

• Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment (Kitchen, Prepping, Plating, Food Safety & Quality and Fulfillment)
• Develop trust, credibility, effective and collaborative relationships with Factor_ peers and direct reports.
• Work with managers to execute final Production Scheduling.
• Ensure product quality of the department.
• Be the liaison between the site operation, kitchen, R&D and other functions within Headquarters, helping your team to identify the key priorities for the site.
• Be responsible for production area continuous improvement initiatives and direction.
• Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
• Ensure adequate communication of company goals and priorities to Production Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce
• Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery.
• Create a positive team dynamic that encourages all employees in the production center to:
• Provide timely feedback to direct/indirect reports.
• Drive positive change within the facility
• Adapt to the ever-changing business needs and ensure that the team does the same
• Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the Factor_ brand, KPI’s, and culture.

You are...

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
• A customer service obsession and a willingness to do whatever it takes to satisfy customer needs
• Effective communication and are a leader for employees, direct reports, cross-functional teams and executive leadership
• Proven ability to quickly adapt to business needs
• Willing to work weekends and/or night shifts when needed
• High level of integrity and ethics
• Strong continuous improvement skills
• Excitement for working in an environment with a high level of ambiguity and change

You have...

• 5+ years of management experience leading an industrial kitchen or production operations center; preferably in food service or food production
• Bachelor's Degree - Master's preferred
• Ability to think strategically and communicate at the executive level, coupled with top-notch organizational skills and an attention to detail
• Familiarity with FSMA, HACCP, SQF
• APICS CPIM or CSCP certification (preferred)
• Spanish Proficiency preferred
• Demonstrated ability to effectively motivate, develop and manage 100+ employees a day - our culture is a critical part of our success, and you are directly responsible for driving it
• Deep knowledge of Lean and Agile Production
• Comprehensive background in Prepping, Cooking, Plating, Food Safety & Quality and Fulfillment
• Interest in spending most of your time on the shop floor and working directly with all levels of staff
• Demonstrated success at delivering new product initiatives in both a large company and start-up environments

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

#Factor #JD1008

Arizona Pay Range

$77,175—$105,000 USD