Operations Manager, Product Implementation

Jobgether; United States; Remote; USD 106,000 - 162,000; Full time

Benefits offered by this job

Discretionary bonuses

Equity awards (RSUs)

Comprehensive healthcare (medical, +d^

Mental health support

401(k) with employer matching

Paid time off

Job summary

Jobgether is seeking a senior Product Implementation leader in the United States to guide a cross-functional team through end-to-end product implementations, policy updates, and launches. You will work with Product, Engineering, Clinical, and Business units to align priorities and enable successful adoption.

You will develop scalable processes, manage change communications, and use adoption metrics to drive continuous improvement across provider networks and platforms.

Qualifications

• At least 8 years of experience in Product Operations, Clinical Operations, Program Management, Business Operations, or related field within healthcare or tech.
• Direct people management experience including setting roadmaps and coaching senior contributors.
• Strong understanding of software development lifecycles, product implementation, and platform launches.
• Experience with clinicians/healthcare providers and balancing clinical workflow with product growth objectives.
• Excellent written and verbal communication, with ability to influence senior stakeholders.
• Strong analytical capabilities using operational and product performance metrics.
• Strategic, results-oriented mindset with strong organizational skills and problem-solving abilities.

Responsibilities

• Lead the Product Implementation team, mentoring senior contributors and setting priorities.
• Oversee end-to-end product implementations, policy updates, and launches for successful adoption.
• Partner with Product, Engineering, Clinical, and Business leaders to resolve risks and align priorities.
• Develop scalable implementation frameworks, playbooks, and processes.
• Collaborate with Systems Architecture to align product capabilities with data infrastructure including Salesforce and EHR.
• Manage change communications, training, and enablement for providers and clinical teams.
• Measure performance using adoption and product metrics to drive continuous improvement.

Skills

Leadership

Strategic communication

Analytical thinking

Operations management

Tools

Salesforce

EHR systems

Zendesk

Asana

Jira

Job description

Accountabilities

• Team Leadership and Development: Manage, mentor, and develop Product Implementation team members, including senior individual contributors. Establish team priorities, delegate responsibilities effectively, and foster a collaborative, accountable, and high-performing culture.
• End-to-End Product Implementation: Lead the operational planning and execution of product enhancements, policy updates, and launches throughout the product lifecycle, ensuring internal teams, providers, clients, and partners are prepared for successful adoption.
• Cross-Functional Collaboration: Serve as a key operational partner to Product, Engineering, Clinical, and Business leaders. Identify risks early, resolve implementation roadblocks, align competing priorities, and ensure product decisions support broader organizational objectives.
• Process Optimization and Scalability: Develop, refine, and maintain standardized implementation frameworks, launch playbooks, and operational processes that accommodate growing product complexity, multiple service lines, and diverse provider network structures.
• Systems and Product Integration: Partner with Systems Architecture and technical teams to align user-facing product capabilities with underlying data infrastructure, including Salesforce and electronic health record (EHR) systems.
• Change Management and Communication: Oversee implementation communications, training, and enablement strategies to help providers and clinical operations teams adapt smoothly to platform changes and new workflows.
• Performance Measurement: Use operational data, adoption metrics, and product performance indicators to evaluate launch effectiveness, identify improvement opportunities, and continuously enhance implementation quality.

Requirements

• Professional Experience: At least 8 years of experience in Product Operations, Clinical Operations, Program Management, Business Operations, or a related function within digital health, healthcare, or another fast-growing technology-driven environment.
• People Management: Demonstrated experience as a direct people manager, including setting operational roadmaps, managing senior individual contributors, delegating effectively, coaching team members, and supporting professional development.
• Product and Technical Expertise: Strong understanding of software development lifecycles, product implementation, platform launches, and technology-enabled operational workflows. Familiarity with tools such as Salesforce, EHR systems, Zendesk, Asana, and Jira is valuable.
• Healthcare and Clinical Knowledge: Experience working directly with clinicians, healthcare providers, or clinical leadership, with the ability to balance clinical workflow requirements, operational standards, and product growth objectives.
• Strategic Communication: Excellent written and verbal communication skills, with the ability to present complex information clearly, influence senior stakeholders, and negotiate priorities across cross-functional teams.
• Analytical and Operational Skills: Strong analytical capabilities and experience using operational and product performance metrics to assess adoption, measure outcomes, identify trends, and guide continuous improvement.
• Leadership and Problem-Solving: A strategic, results-oriented mindset, sound judgment, strong organizational skills, and the ability to anticipate challenges, manage competing priorities, and drive initiatives forward in a dynamic environment.

Benefits

• Annual base salary: $106,000–$162,000, depending on qualifications, experience, role-related factors, and location.
• Additional compensation: Potential eligibility for discretionary bonuses and equity awards through restricted stock units.
• Comprehensive healthcare: Medical, dental, and vision insurance, along with flexible spending accounts (FSA), health savings accounts (HSA), life insurance, and disability coverage.
• Mental health support: Access to coaching and therapy services.
• Retirement savings: 401(k) plan with up to 3% employer matching.
• Paid time off: Competitive vacation and sick leave policies, plus company holidays.
• Family support: Paid parental leave.
• Technology allowance: Monthly allowance to support technology-related needs.
• Well-being and team culture: Wellness perks, community celebrations, employee activities, and occasional company gifts.
• Work arrangement: Full-time, remote position within the United States.
• Professional impact: The opportunity to shape scalable implementation practices and contribute to improving access to high-quality mental healthcare.