Operations Manager - Plumbing
Kelso Industries
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Benefits offered by this job
Job summary
Kelso Industries seeks an Operations Manager for Markade Plumbing in Phoenix to lead day-to-day operations, project execution, and field operations while driving safety, quality, and customer satisfaction. The role requires a seasoned commercial plumbing professional who can build teams, optimize processes, manage budgets, and deliver profitable projects on time.
This hands-on leadership position involves travel to project sites, mentoring senior staff, and partnering with executives to align
Qualifications
- Bachelor’s degree in Construction Management, Engineering, Business, or a related discipline preferred.
- Fifteen or more years of commercial plumbing construction experience, including at least seven years leading construction operations, project teams, and field personnel.
- Relevant plumbing license, trade certification, or advanced construction training preferred.
- Proficiency with Microsoft Office and construction project-management, scheduling, and financial-reporting systems.
- Strong commercial plumbing and field-operations knowledge.
- Experience overseeing multiple projects simultaneously.
- Proven responsibility for budgets, forecasting, profitability, and operational performance.
- Strong understanding of labor productivity, scheduling, billing, and change orders.
- Experience leading Project Managers, superintendents, foremen, and skilled-trades teams.
- Ability to identify project risks and turn around underperforming projects.
- Strong leadership, communication, decision-making, and customer-service skills.
- Phoenix-area commercial construction experience and industry relationships preferred.
Responsibilities
- Lead day-to-day operations of Markade Plumbing and oversee project execution from preconstruction to closeout.
- Direct project management, field operations, manpower planning, purchasing, and operational support.
- Establish priorities, performance expectations, and accountability across the organization.
- Lead and develop Project Managers, superintendents, foremen, and field staff.
- Maintain visibility into project performance, staffing, customer commitments, and risks.
- Identify and implement process improvements to support profitable growth.
- Coordinate with President on business priorities and resources.
- Oversee commercial plumbing projects ensuring schedule, staffing, and contract compliance.
- Ensure proper forecasting, documentation, and change-order management.
- Provide leadership on underperforming or high-risk projects and customer relationships.
Skills
Education
Tools
Job description
At Kelso Industries, 4,000+ employees across 40+ companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.
Company: Markade Plumbing
Location: Phoenix, Arizona
The Operations Manager will lead the day-to-day operations of Markade Plumbing, with overall responsibility for project execution, field operations, financial performance, workforce planning, safety, quality, and customer satisfaction.
This is a hands-on leadership role for an experienced commercial plumbing professional who can run the operation, develop the team, strengthen processes, and ensure projects are completed safely, profitably, and according to customer commitments.
- Lead the day-to-day operations of Markade Plumbing.
- Direct project management, field operations, manpower planning, purchasing, and operational support.
- Establish operational priorities, performance expectations, and accountability across the organization.
- Lead and develop Project Managers, superintendents, foremen, and operational support staff.
- Maintain visibility into project performance, staffing needs, customer commitments, and operational risks.
- Identify and implement process improvements that support consistent execution and profitable growth.
- Coordinate with President on business priorities, resources, and organizational initiatives.
- Oversee commercial plumbing projects from preconstruction handoff through execution, closeout, and warranty.
- Ensure projects are properly planned, staffed, scheduled, and executed according to contractual requirements.
- Conduct regular project reviews covering schedule, labor, productivity, procurement, cost, billing, change orders, quality, and risk.
- Hold Project Managers and field leaders accountable for accurate forecasts, schedules, documentation, and project results.
- Provide direct leadership and intervention on underperforming or high-risk projects.
- Ensure effective coordination between estimating, preconstruction, project management, purchasing, and field operations.
- Maintain a regular presence on project sites and stay closely connected to field leadership.
- Maintain accountability for the financial and operational performance of Markade Plumbing.
- Develop operating budgets, revenue forecasts, manpower plans, and annual performance goals.
- Monitor project profitability, gross margin, labor productivity, backlog, cash flow, and other key performance indicators.
- Ensure accurate forecasting, billing, cost reporting, change-order management, and project closeout.
- Review financial results with Project Managers and hold leaders accountable for project performance.
- Evaluate operational capacity, staffing requirements, and risk when reviewing potential projects.
- Develop and execute recovery plans for projects that are not meeting expectations.
- Lead, coach, and develop project management and field leadership teams.
- Establish clear expectations and measurable performance standards.
- Develop short- and long-term manpower plans based on backlog and project schedules.
- Ensure field leadership and skilled labor are effectively assigned across projects.
- Partner with Human Resources and Talent Acquisition to anticipate and address hiring needs.
- Support employee development, succession planning, performance management, and retention.
- Build a culture of teamwork, urgency, ownership, and accountability.
- Champion a safety-first culture throughout the organization.
- Hold operational leaders accountable for safe, organized, and professional project sites.
- Ensure work meets project specifications, quality standards, applicable codes, and contractual requirements.
- Maintain strong relationships with general contractors, owners, vendors, subcontractors, and other business partners.
- Serve as the senior point of escalation for significant customer, project, or operational concerns.
- Protect Markade Plumbing’s reputation through reliable execution, responsiveness, and professionalism.
- Support business development and repeat-work opportunities through strong customer relationships and operational performance.
- Bachelor’s degree in Construction Management, Engineering, Business, or a related discipline preferred.
- Fifteen or more years of commercial plumbing construction experience, including at least seven years leading construction operations, project teams, and field personnel.
- Relevant plumbing license, trade certification, or advanced construction training preferred.
- Proficiency with Microsoft Office and construction project-management, scheduling, and financial-reporting systems.
- Strong commercial plumbing and field-operations knowledge.
- Experience overseeing multiple projects simultaneously.
- Proven responsibility for budgets, forecasting, profitability, and operational performance.
- Strong understanding of labor productivity, scheduling, billing, and change orders.
- Experience leading Project Managers, superintendents, foremen, and skilled-trades teams.
- Ability to identify project risks and turn around underperforming projects.
- Strong leadership, communication, decision-making, and customer-service skills.
- Phoenix-area commercial construction experience and industry relationships preferred.
- Ability to travel regularly to project sites and other company locations.
- Ability to work additional hours as needed to support project and operational requirements.
- Valid driver’s license and proof of insurability when job duties require the use of a motor vehicle.
- Must comply with all applicable safety requirements, laws, regulations, company policies, and customer requirements.
- Must exercise discretion and maintain confidentiality regarding employees, customers, projects, and company information.
- Represent Markade Plumbing and Kelso Industries professionally while exemplifying the organization’s core values and ethical business principles.
- Accountability
- Reliability
- Integrity
- Safety
- Communication
Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.
Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.
Company Culture: You’ll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.
Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.
Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.
Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business
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