Operations Manager - Pilates Studio

URBAN DESIGN SPECIALISTS LLC; Los Angeles (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

A Pilates studio in Marina Del Rey seeks an Operations Manager to ensure smooth day-to-day operations while fostering a vibrant community. The ideal candidate is organized, people-focused, and passionate about wellness, with experience in team management and client services. Join us to enhance client experiences and drive studio growth with performance-based bonuses and additional perks.

Benefits

Unlimited studio classes

Team discounts on retail

Paid time off

Monthly performance bonuses

Qualifications

• 2+ years of operations or studio management experience preferred.
• Passion for wellness and Pilates.
• Team leadership experience is a plus.

Responsibilities

• Oversee studio operations and maintain cleanliness.
• Schedule and supervise front desk team members.
• Resolve client concerns efficiently.

Skills

Excellent communication

Organizational skills

Solutions-oriented mindset

Tools

Mindbody

Bookee

Job description

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Job Description

Operations Manager - Pilates Studio

Location: 13448 Beach Ave, Unit 1, Marina Del Rey, 90292

Employment Type: Full-Time

Compensation: $55,000-$70,000 DOE + performance-based bonuses + studio perks

Reports to: Studio Owner/Director

About Us

At BASI Pilates Marina Del Rey, we're more than just a Pilates studio - we're a vibrant, welcoming

community rooted in mindful movement, client care, and quality instruction. With 7 state-of-the-art

reformers and a passionate team of instructors and front desk staff, we're on a mission to make

every class an exceptional experience. We're looking for a driven, organized, and people-focused

Operations Manager to lead our day-to-day studio operations.

Role Overview

The Operations Manager ensures the studio runs efficiently and smoothly, creating a seamless

experience for both clients and staff. You'll be the go-to person for managing schedules, supporting

staff, handling client needs, and keeping everything on track - from inventory to instructor subs.

Key Responsibilities

Studio Operations

• Oversee daily operations, including studio opening/closing procedures
• Maintain studio cleanliness, supplies, and equipment upkeep
• Manage class schedule, instructor coverage, and booking software (e.g., Mindbody, Bookee)
  
  

Staff Management

• Schedule and supervise 2 front desk team members
• Support instructor team (sub coordination, communication, team meetings)
• Onboard, train, and develop staff in collaboration with the owner
  
  

Client Experience

• Resolve client concerns with empathy and efficiency
• Oversee intro offer performance and client retention workflows
• Ensure a consistent, high-quality front desk and studio experienceSales & Business Support
• Track and report on membership sales, renewals, and intro offer conversions
• Support marketing campaigns and community events
• Manage retail inventory and merchandise restocking
  
  

Financial & Admin Support

• Assist with payroll input and staff hours tracking
• Monitor studio KPIs (attendance, revenue, retention)
• Communicate studio needs and insights to ownership regularly
  
  

What We're Looking For

• 2+ years of operations, studio management, or team leadership experience (fitness/wellness
  
  

background preferred)

• Excellent communication and organizational skills
• Friendly, proactive, and solutions-oriented mindset
• Familiarity with Mindbody, Bookee, Mariana Tek, or similar CRM platforms
• Passion for wellness, Pilates, and team-building
  
  

Perks

• Unlimited studio classes
• Team discounts on retail
• Paid time off
• Monthly performance bonuses based on studio growth goals
  
  

To Apply

Send your resume and a short note about why you're passionate about this role to:

[e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Architecture and Planning

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