Operations Manager Passenger Services

ABM; Los Angeles (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Bonus program

Job summary

ABM is seeking an Operations Manager, Passenger Assist at our Los Angeles airport station to lead wheelchair, mobility and passenger-escort services. This hands-on leader will manage staffing, dispatch, safety, performance, equipment readiness and airline relationships, with a visible terminal presence.

The role requires calm, decisive leadership during peak flight banks and irregular operations. Afternoon hours with weekend availability are required.

Responsibilities

• Oversee daily wheelchair, mobility, and passenger-escort services.
• Manage staffing, dispatch, safety, and service performance.
• Maintain equipment readiness and develop staff.
• Maintain airline relationships and show visible leadership in terminal during peak periods.

Job description

The Operations Manager, Passenger Assist oversees the daily delivery of wheelchair, mobility, and passenger-escort services at the assigned airport station. This hands-on leader manages staffing, dispatch, safety, service performance, equipment readiness, employee development, and airline relationships. The role requires a visible presence in the terminal and calm, decisive leadership during peak flight banks and irregular operations.

Hours: Afternoon Hours, Requires Weekend Availability

Pay: $72,384 / Annually

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

Recruiting Flyer - Staff & Mgmt