Operations Manager, Parking & Guest Experience

SP Plus Corporation; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Job summary

SP Plus Corporation is hiring for a leadership role in Chicago to oversee operations, staff development, and client satisfaction. You will manage staffing levels, ensure security and cash controls, and drive profitability across the location.

The ideal candidate has proven leadership, budgeting experience, and strong problem-solving skills, with proficiency in MS Office. This full-time position requires a valid driver's license and a focus on safe, compliant operations.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about delivering best possible customer experience and client satisfaction.
• Experience developing budgets and P&L review is a plus.
• Ability to react and solve problems quickly.
• Experience using various computer applications, learning internal programs.

Responsibilities

• Deliver on our promise by resolving client requests and concerns efficiently and communicating proactively with clients on improvements.
• Hire, develop, train, and supervise a diverse team to deliver superior customer experience.
• Ensure proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, marketing, cash control, and budgeting.

Skills

Leadership

Team motivation

Budgeting/P&L

Problem solving

MS Office

Tools

MS Office Suite

Job description

SP Plus Corporation is hiring for a leadership role in Chicago to oversee operations, staff development, and client satisfaction. You will manage staffing levels, ensure security and cash controls, and drive profitability across the location.

The ideal candidate has proven leadership, budgeting experience, and strong problem-solving skills, with proficiency in MS Office. This full-time position requires a valid driver's license and a focus on safe, compliant operations.