Operations Manager – Paratransit

WeDriveU, Inc.; California (MO); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Commuter Benefits

Paid Holidays

PTO

Job summary

WeDriveU in the United States is seeking an Operations Manager to lead driver teams, enforce SOPs, and coordinate on-site with client locations. You will oversee daily transit operations, ensure safety, and support client satisfaction.

The role requires 3+ years of supervisory experience in operations, strong communication skills, and proficiency with Microsoft Office. WeDriveU offers comprehensive benefits and opportunities for career growth.

Qualifications

• 3+ years’ Supervisory experience in Operations Management.
• DMV knowledge preferred but not required.
• Licensed Class B driver with Passenger and Air brakes endorsements.

Responsibilities

• Supervise daily driver activities and implement SOPs per client and WeDriveU policies.
• Provide staff leadership to promote safe, efficient, and effective operations.
• Ensure transit routes are continuously operating and meet client needs.
• Make staffing decisions and communicate them to drivers and client management.
• Hire, interview, train, and develop new drivers.
• Analyze ridership and suggest route changes.
• Support policy development and procedures for the company.
• Assist the General Manager as needed.
• Additional duties may apply.

Skills

Supervisory exp

Excel skills

Customer service

Communication

DMV knowledge

Class B license

Physical ability

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company’s 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

The Operations Manager (OM) will report to the General Manager and assist with all supervisory duties outlined below. The OM will work onsite, as needed, at the client’s location and will actively communicate with the client as well as other vendors.

Duties and Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
• Provides staff leadership by promoting and ensuring safe, efficient and effective operations
• Ensure that all transit routes are constantly operating and adequately servicing the client’s needs.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
• Hire (interviews, road tests, training, etc.), train and develop new drivers.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Support the development of company policy and procedures.
• Support the General Manager as needed.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands

• Outstanding interpersonal and communication skills.
• Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills.
• Excellent customer service skills.
• Self-motivated with the ability to prioritize and problem solve.
• Prior knowledge of DMV policies and procedures is preferred but not required.
• Licensed Class B driver (Passenger and Air brakes endorsement) is required.
• Must be able to lift 25+ pounds, climb stairs and be on your feet for an extended period.
• Additional skills and physical demands may apply.

Education and Qualifications

Hard Requirements

• 3+ years’ Supervisory experience in Operations Management

Preferred Requirements

• Work experience in public or private alternative transportation demand management (TDM) highly desirable.

We Offer

++Physical Health++

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

++Financial Health++

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

++Emotional Health++

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

++Personal Development++

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.