Operations Manager - Order Fulfillment

FIDELITONE; Lebanon (TN); On-site; USD 75,000 - 80,000; Full time

Job summary

Fidelitone in Lebanon, TN is seeking an Operations Manager for Order Fulfillment. You will oversee operations strategy, P&L, and inventory management, guiding a team to achieve efficiency and excellence through disciplined process execution.

You will coach direct reports, monitor goals, and drive continuous improvement with strong analytical skills and a customer-centric approach. This role demands leadership, budgeting, and cross-functional collaboration.

Qualifications

• Must demonstrate integrity and dedication to building a strong organization.
• Proven ability to lead and manage staff effectively.
• Strong business acumen and professional demeanor in internal and external interactions.
• Experience with distribution and inventory management for retail/consumer goods.
• Proficiency with analytical worksheets and turning data into improvement opportunities.

Responsibilities

• Directs and implements operations strategies to achieve company goals.
• Oversees P&L, inventory management, and performance metrics.
• Leads, coaches, and develops direct reports toward objectives.
• Develops and enforces policies, procedures, and budget alignment.
• Measures and improves key operational metrics across the client base.

Skills

Leadership

Staff management

Coaching

Analytical thinking

Integrity

Excel

Tools

Excel

Job description

Operations Manager - Order Fulfillment

Department: Operations - Order Fulfillment

Employment Type: Full Time

Location: Lebanon, TN (Division)

Compensation: $75,000 - $80,000 / year

Description

The Operations Manager will have operations (& all metrics), P&L and inventory management responsibility for assigned operation. This will include the management, coaching and development of direct reports, documenting and monitoring goals and objectives and seeking operational excellence through consistent execution of processes with discipline and rigor.

ESSENTIAL FUNCTIONS

• Directs, develops, implements, disseminates, and administers operations strategies and objectives to ensure the achievement of the organization’s goals and objectives.
• Directs the operations meeting organizational financial objectives and meeting organizational goals.
• Establishes and maintains operational policies and procedures, and oversees compliance of established Company policies. Evaluates current and proposed systems and procedures and determines and implements changes as necessary.
• Contributes to the overall short-and long-range planning process and in the establishment and assessment of the organization’s annual operating budget.
• Ensures attainment of efficient and economical performance in relation to profit and year-end goals.
• Participates in the investigation and implementation of new services, manufacturing processes, and product or systems technologies to meet the organization’s objectives.
• Participates in quarterly business reviews in conjunction with business development
• As part of new business growth supports the introduction of new operational systems.
• Maintains and measures all key metrics across full client base -analytical thinking required.
• Demonstrate FIDELITONE's values (Curious, Customer-Centric, Accountable, Collaborative) and promote/recognize them throughout the organization.

Required Skills

• Must have integrity and be dedicated to the principles of developing a strong organization and have well developed coaching and counseling skills.
• Effective leadership and staff management skills are required.
• Superior business acumen is essential. Must exhibit a professional manner in dealing with others including superiors, colleagues, and individuals inside and outside of the company; and work to maintain constructive working relationships.
• Specific experience with companies providing value added services in distribution and inventory management for retail and consumer goods companies is necessary.

Required Experience

• At least 5-10 years of operations, management experience with the majority in logistics and supply chain services environments, either with a third-party logistics provider or for a company heavily involved in this area is required.
• Comfortable with creating and maintaining analytical worksheets in Excel.
• Ability to transform data into implications that enable continuous improvement opportunities to be achieved.