Operations Manager (Operations Manager II) - Memphis, TN

VetJobs; Memphis (TN); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

generous PTO policy

Job summary

DHL Supply Chain in Memphis, TN seeks an Operations Manager II to lead a diverse team of Supervisors, develop workflows, and drive safe, efficient warehouse operations. You will oversee labor planning, standardize processes, and use KPIs to guide improvements, while ensuring strong customer fulfillment and satisfaction.

You will collaborate with HR for hiring, foster open communication, and maintain a culture of continuous improvement in a business-casual, teamwork-focused environment.

Qualifications

• High School/GED or higher education required.
• 1+ years logistics industry experience, preferred.
• 2+ years in a supervisory or management role.
• Experience with P&L management, objective setting, and project management preferred.

Responsibilities

• Lead, motivate and develop Supervisors and indirect reports, fostering inclusion.
• Develop and implement efficient workflows and labor plans; standardize processes.
• Uphold health and safety regulations and drive a culture of safety.
• Compile KPI reports on productivity, accuracy, and cost metrics for decision-making.
• Collaborate with HR and site leadership for supervisor hiring.
• Coordinate with cross-functional teams to fulfill customer orders promptly.
• Partner with customers to address concerns and enhance satisfaction.

Skills

Leadership

Team coaching

Operations planning

Process improvement

Safety compliance

KPI reporting

Customer focus

Education

High School/GED

Bachelor's Degree or equivalent experience

Job description

Job Description

Our organization works with partner companies to source qualified talent for their open roles. ATTENTION MILITARY AFFILIATED JOB SEEKERS The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

The Operations Manager II role has a national salary range of $72,000 - $85,000.

For roles within California the range is $75,000 to $95,000, and Washington is $80,169 to $95,000.

Benefits

• Medical
• Dental
• Vision
• Prescription
• Discounted Stock Purchase
• 401K
• generous PTO policy

As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

• Bachelor's Degree Or Equivalent Experience, Preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.

City*

Memphis

State*

Tennessee

Job_Category

Management

Job Code

Operations_ Specialist

Affiliate Sponsor

DHL