Operations Manager (Operations Manager II)

DHL Air (UK) Ltd; Memphis (TN); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Stock purchase program

401K

PTO

Job summary

DHL Supply Chain in Memphis is seeking an Operations Manager II to lead and develop a diverse team, optimize workflows, and uphold safety. This role focuses on driving productivity, managing labor plans, and delivering exceptional customer service across the site.

We emphasize inclusion, strong coaching, and cross-functional collaboration to meet KPIs, improve efficiency, and support growth. A Bachelor's degree and supervisory experience are preferred, with competitive benefits and a broad

Qualifications

• Bachelor's degree or equivalent
• 1+ years logistics industry experience
• 2+ years of supervision/management experience
• Experience with P&L management, objective setting, and project management

Responsibilities

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on KPIs, including productivity and accuracy metrics, providing insights to support informed decision-making and drive continuous improvement.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors; provide input to support top talent selection.
• Collaborate with cross-functional teams to ensure consistent and prompt fulfillment of customer orders, exceeding expectations.
• Engage with customers to address concerns, aiming for exceptional customer satisfaction.

Education

Bachelor's degree or equivalent

Job description

Description

At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

• Position: Operations Manager (II) - DTC
• Shift: 8am-5pm, Monday-Friday.
• Pay: $72,000 - $85,000

Operations Manager (Operations Manager II)

The Operations Manager II role has a national salary range of $72,000 - $85,000.

For roles within California the range is $75,000 to $95,000, and Washington is $80,169 to $95,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

Job Description

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Required Education And Experience

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.