Operations Manager (Operations Manager II)

DHL Supply Chain; Memphis (TN); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K and PTO

Job summary

DHL Supply Chain in the United States is seeking an Operations Manager II to lead a diverse team of supervisors, implement efficient workflows, and drive safety, productivity, and cost discipline across our warehouses.

You will develop labor plans, standardize processes, monitor KPIs, partner with HR on hiring, and collaborate with cross-functional teams to ensure accurate order fulfillment and outstanding customer satisfaction.

Qualifications

• Bachelor's degree or equivalent experience.
• 1+ years logistics industry experience.
• 2+ years of supervisory or management experience.
• Experience with P&L management, objective setting, and project management.

Responsibilities

• Lead, motivate and develop a diverse team of Supervisors and indirect reports, fostering inclusion and belonging.
• Develop and implement efficient workflows, labor planning, standardize processes, and apply best practices to boost productivity and reduce costs.
• Maintain health and safety compliance and cultivate a culture of safety awareness.
• Compile reports on KPIs including productivity and accuracy to support decision-making and continuous improvement.
• Foster open communication and collaboration across leadership and associates for transparency and teamwork.
• Collaborate with HR and site leadership to ensure a thorough Supervisors hiring process.
• Coordinate with cross-functional teams to ensure timely and accurate order fulfillment across customer orders.
• Partner with customers to address concerns and achieve high customer satisfaction.

Skills

Leadership

Team motivation

Process improvement

KPI reporting

Safety compliance

Hiring collaboration

Cross-functional collaboration

Customer focus

Education

Bachelor's degree

Job description

At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

• Position: Operations Manager (II) - DTC
• Shift: 8am-5pm, Monday-Friday.
• Pay: $72,000 - $85,000

Operations Manager (Operations Manager II)

The Operations Manager II role has a national salary range of $72,000 - $85,000. For roles within California the range is $75,000 to $95,000, and Washington is $80,169 to $95,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Required Education And Experience

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.