Operations Manager (Operations Manager II)

DHL Supply Chain; Luckey (OH); On-site; Confidential; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Paid time off

Tuition reimbursement

Training & advancement

Job summary

DHL Supply Chain is seeking an Operations Manager II to lead a diverse Supervisors team and drive operational excellence across a large warehouse operation in a dynamic logistics environment.

Responsibilities include optimizing workflows, enforcing safety standards, and ensuring timely fulfillment of customer orders. The role emphasizes coaching, cross-functional collaboration, and talent development to sustain DHL’s leading position in contract logistics.

Qualifications

• Ideal candidate will possess experience in production, warehousing, and logistics operations.
• Management or supervisory experience in a fast-paced environment preferred.
• Experience with safety standards and KPI-driven performance.

Responsibilities

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by coaching and supporting as needed, fostering inclusion.
• Develop and implement efficient workflows, labor plans, standardized processes, and best practices to boost productivity and reduce costs.
• Uphold health and safety regulations to promote a safe work environment.
• Compile KPI reports (productivity, accuracy) to support decision-making and continuous improvement.
• Foster open communication among leadership and associates to promote transparency and teamwork.
• Partner with HR to ensure a thorough hiring process for Supervisors and top talent.
• Collaborate with cross-functional teams to ensure timely fulfillment of customer orders and high customer satisfaction.

Skills

Production

Manufacturing

Warehouse

General Labor

Forklift

Quality Control

Material Handler

Loader/Unloader

Equipment Operator

Reach truck

Dock Stocker

Education

Bachelor's degree or equivalent

Logistics experience

Supervisory experience

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
To maximize the performance of the site by directing the daily, weekly, and monthly activities; providing leadership, motivation, training and development of the operations staff; executing against customer requirements and achieving operational performance. To make DHL the customer’s provider of choice and a great place to work.
Position: Operations Manager
Shift: 3rd Shift 6am-6pm rotating schedule
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: : Production, Manufacturing, Warehouse, General Labor, Forklift, Quality Control, Material Handler, Loader/Unloader, Equipment Operator, Reach truck, Dock Stocker.
Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Operations Manager (Operations Manager II)

The Operations Manager II role has a national salary range of $72,000 - $85,000.
For roles within California the range is $75,000 to $95,000, and Washington is $80,169 to $95,000.
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.
As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.
With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.
Job Description

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization’s values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issue, with goal of achieving exceptional customer satisfaction.

Required Education And Experience

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
Our Organization is an equal opportunity employer.