Operations Manager-Opening Shift

WM; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Short-term disability

401(k) with company match

Paid vacation and holidays

Job summary

WM Portland seeks an Onboarding and People Development Manager in training to lead driver and helper performance. This role spends most days in the field, coaching, mentoring, and ensuring safety and productive daily duties.

You will build strong relationships with front-line staff, manage onboarding touchpoints, identify improvement opportunities, and document regulatory records with a safety-first mindset. Preference goes to those who completed WM's Operations Manager Trainee program.

Qualifications

• Requires Associate's degree (accredited) or high school diploma with 2 years relevant work experience.
• Legally eligible to work in the U.S. and must have a valid driver's license.

Responsibilities

• Onboard, develop, coach, and manage performance of drivers and helpers.
• Spend majority of time in the field with frontline employees to ensure safety and productivity.
• Lead onboarding meetings and provide timely feedback and coaching.
• Review safety practices, root cause issues, and maintain regulatory records.

Skills

Leadership

Coaching

Field Operations

Education

Associate's/ HS + 2 years experience

Degree preferred: WM Operations Manager Trainee

Job description

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

• Required Qualifications
• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire
• Preferred Qualifications
• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

• At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• In addition, we offer a stock purchase plan, company matching on a 401(k), and more.
• Employees also receive paid vacation, holidays, and personal days.